Chase Smith Email & Phone Number

Oak Brook, Illinois, United States

• Spearheaded operations architect activities for a major new account, leading customer calls, designing and documenting standards and best practices with comprehensive multi-organizational RACI models, and co-authoring.
• Performed an internal assessment of the IT sales-to-delivery pipeline, meeting with over 20 individuals across 8 business units, to provide senior leadership further insight into gaps and areas of concern
• Assessed over a dozen IT Service Management products to replace the existing aging solution, taking into account input from over 15 stakeholders representing the needs of 150+ employees across over a dozen teams.

Oak Brook, Illinois, United States

• Served as the primary resource for initial configuration and deployment of diverse technologies and systems, while also acting as an on-demand subject matter expert throughout project phases, mentoring and transferring.
• Implemented auditing, reporting, and procedures to streamline CMDB processes, focusing on server lifecycle activities; improved adherence to business, security, and Change Management protocols resulted in time savings.
• Built out dozens of integrations and automated jobs to support the business, and assisted with assessments of data center hardware, enterprise software, and AWS and Azure cloud solutions

Oak Brook, Illinois

• Upgraded the monitoring platform to NagiosXI, to monitor in excess of 1200 critical systems across 25 physical locations
• Designed and built an integrated Event Management solution within Cherwell Service Manager, which ingested events from over 14 sources; this system resulted in increased flexibility, transparency, and accountability.
• Became the SME for an ERP and automation engine to rapidly assist with the onboarding of a new client

Oak Brook, Illinois

• Updated the IT infrastructure monitoring platform from Nagios 3 to Nagios 4 in the first month on the job, facilitating the monitoring of over 900 network devices, Windows and Linux servers, and websites
• Designed and administered an enterprise CMDB with over 1000 assets, following ITIL practices
• Created and maintained dozens of Bash, PowerShell, Python, and Perl scripts, for both monitoring purposes and to support other necessary integrations

Master Of Science (Ms), Computer Science, 4.0

Activities and Societies: Upsilon Pi Epsilon

Bachelor Of Science (Bs), Computer Science