Completed successful weekly cash deposits and communicated effectively with the financial department to ensure proper transfers of currency.Created balanced, cost-effective schedules for all staff.Accurately divided credit card tips proportionally to all baristas daily.Successfully lead a team of 15 baristas to continually operate at a high-level, with superb customer service.Continuously looking for inventive ways to drive new business into the store.

Surveyed product levels and communicated with suppliers to ensure all items are properly stocked with cost-effectiveness in mind.Acted as a liaison between upper management and baristas to ensure tasks were completed.Listened carefully to customer issues and provided measurable actions to ensure customer satisfaction.Completed successful daily cash audits to correctly balance drawers, at end of shifts.

Promoted additional items with beverages, increasing store sales.Constantly expanded personal knowledge of coffee styles and varieties.Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Recommended products based on solid understanding of individual customer needs and preferences.Elevated customer loyalty by using strong communication abilities to resolve customer problems.