Chase Thibodeaux Email & Phone Number

Performed second level remote troubleshooting of software and network issues through phones, email, and online ticket system for state’s 40,000 employees. Installed and setup new software for users. Managed and reset passwords and accounts for users. Escalating other tickets and issues to appropriate teams when necessary. As lead tech, was in charge of training and onboarding of new tier 2 staff as well as assisting all other tier 2 staff with technical or routing questions. Set up workstations for new users in department. Performed basic supervisor duties such as keeping track of staff coverage when supervisor was absent.

Baton Rouge, Louisiana Area

Performed all troubleshooting and repairs of computers and phones in store. Responsible for inventory of parts, contacting clients on repair status, training new employees and resolving customer issues, training employees on software support, training clients on software applications, setting up and maintaining networks, and cleaning and organizing repair stations.

Baton Rouge, Louisiana Area

Assisted customers in selecting and purchasing computers, tablets, and accessories.

Baton Rouge, Louisiana Area

Setup and ran sound for live performances at bars, clubs, and other small venues.

Savannah, Georgia Area

Assisted customers in selecting and purchasing televisions and home audio equipment.