Chase Smith Email & Phone Number

Savannah, Missouri, United States

▪ Assist other Technical Support Analyst with day to day issues and advanced troubleshooting▪ Document network problems and resolutions for future reference and troubleshooting as well as creating additional resources to assist Technical Support Manager and other Technical Support Analyst▪ Responsible for adoption and deployment of multi factor authentication as well as password managerthroughout organization▪ Manage organizations security-awareness training and simulated phishing program usingKnowBe4▪ Built and managed over 100 VOIP systems for business customers using Switchvox software basedon Asterisk operating system

Savannah, Missouri, United States

▪ Ensure access and internal networks are maintained while managing technological life cycles▪ Manage user accounts, permissions, licensing, email, anti-virus, and anti-spam▪ Work directly with customers in analysis of problems to attempt hardware/software solutionby phone or decide proper level of maintenance/escalation required to solve problems.▪ Assist with system back-ups and restoration protocols

St. Joseph, Missouri Area

▪ Active security clearance▪ Maintain multi-million dollar aircraft to ensure the safety of flight crew personnel and successfulcompletion of missions▪ Train, mentor, and brief maintenance personnel in practice with safety, maintenance, USAF rules andregulations▪ Routinely troubleshoot mechanical problems using expansive knowledge and technical data to solvemaintenance issues▪ Work closely with back shops to coordinate maintenance on aircraft when tasks require other careerfields

Savannah, Missouri, United States

▪ Utilize software to test and troubleshoot returned networking hardware for reuse or RMA recoupingthe company over forty thousand dollars▪ Install, modify and repair computer hardware and software. Run diagnostic programs to resolveproblems through all areas of technical support.▪ Provide technical assistance to customers on hardware and software related issues

Savannah, Missouri, United States

Master Of Business Administration - Mba

Master Of Science - Ms, Cybersecurity

Graduated Magna Cum Laude

Bachelor Of Science - Bs, Computer Science

Graduated Cum Laude ▪ Chair of Outreach and Retention, Association for Computing Machinery ▪ Member, Cyber Defense Club ▪ Member, Upsilon.

Associate Of Applied Science, Aviation Maintenance Technology