• Contract employee, then promoted to full time Operations Analyst for the Clinician Communication Operations team. • Assisted Healthcare Providers along their journey from profile creation to offer, while routinely hitting individual and team output goals of 45 tickets and 85% customer satisfaction score set by managers.• Demonstrated flexibility in current role through major workflow overhaul and the merger of two different teams.• Proposed and piloted a new workflow for the Clinician Communication Operations team.• Was selected to work collaboratively on a large cross-functional project, auditing over 800 total client contracts.• Became cross-trained in the Clinician Review Operations department workflow and helped mitigate a backlog of applications.

• Bagger promoted to Cashier, then promoted to Customer Service Staff.• Catered to customers, upholding a premier standard of customer service.• Worked cohesively in a team-based environment, while also operating sufficiently alone.• Delegated tasks to over 60 associates, supervised, and made sure Customer Service department ran without issue.

• Facility Management and Operations Intern, then promoted to OPS staff.• Assisted in event management and facility maintenance for all 19 of UNF’s sports throughout the spring and summer semester.• Coordinated with coaches on game and practice schedules, worked with security company (S.A.F.E) on crowd management, set up and operating sound and game boards. • Dealt with a variety of constituents involved in athletics, including visiting teams, officials, and other guests.

• Co-founded a profitable lawn care business from the ground up, working in Jacksonville Beach, Florida. • Handled accounting, marketing, training, scheduling, etc.

• Worked in Waterpark maintenance during peak season, maintaining proper PH balances, backwashing pumps as necessary, general water care and park maintenance, as well as lifeguarding and co-leading a small team.