As the Chief of Staff, Customer Success at Box, I lead strategic initiatives and operations that enhance the customer experience and drive retention and growth for our cloud content management platform. With over 10 years of experience in customer success, I leverage feedback and data to deliver insights that enable exceptional experiences across the entire customer journey.I am also a Board Advisor at FirstWork, a startup that uses digital reinforcement learning to improve child education and learning. I am passionate about applying behavioral science principles to design and optimize customer success programs and solutions. I am currently pursuing a Master's degree in Behavioral and Decision Sciences at the University of Pennsylvania, after graduating from the Wharton School with an MBA in Entrepreneurship and Innovation. My mission is to help customers achieve their goals and create value through innovative and scalable customer success strategies.