I partner with pharma, biotech, and med device clients to uncover physician and patient insights through the end-to-end qualitative research process.As a project lead, I moderate interviews and lead the day-to-day management of $500k+ global projects, and report actionable insights for projects ranging from strategic positioning, stakeholder mapping, to unmet needs explorations.- Global Project Leadership: I created a patient journey for a blockbuster biologic expanding into a new therapy area and facilitated a workshop for 30+ clients to brainstorm opportunity areas- Moderation: After moderating the majority of interviews for a market opportunity assessment, an injectable manufacturer invited me to present results to VP-level executives- Strategic Storytelling: I led reporting for a large pet food company exploring a new product category, crafting incisive slide headlines, a deck that united the principles of mutually exclusive / collectively exhaustive thinking while tapping into the emotional needs of veterinarians, resulting in no requests for revisions from the client- Business Development: I built relationships with 4 new clients, resulting in multiple RFPs and repeat project wins, including increasing project size by 50% and playing a key role in leading account calls and proposal developmentI'm also a reporting manager, having managed 3 direct reports and mentored junior team members to master research fundamentals, project operations, and translating findings into insights.- Professional Development: Lumanity leadership selected me to join a learning & development task force, rolling out multiple new trainings on effective communication, delegation, and staying organized- Process Improvement: I optimized and implemented project trackers and knowledge management tools, enabling junior teammates to master project complexities, and built an in-house resourcing tool resulting in significant time savings and process automation

After joining Lumanity at a more junior level, I was promoted after 4 months after taking lead on several global projects.

I took a detour on my market research journey by getting a more behind-the-scenes look at hospitals and their technology at Epic before deciding to pivot back to focus more on gathering data, analysis, and insights. Managing a team of nine client systems analysts, I provided recommendations for configuring Epic's inpatient apps as the main client-facing point of contact for a multi-million dollar, international software implementation at a hospital network.In this role, highlights included:- Customer Success: Partnering with client leadership to assess user needs to best adapt Epic software to existing workflows while introducing new features- Project Management: Devising mitigation plans to keep the multi-year project on track and guiding the analyst team through 1,000+ tasks to setup software via the waterfall methodology- Product Demos: After demoing Epic's nursing app to client executives, team leadership selected me to lead a kickoff presentation for 300+ attendees

I provided strategic insights to tech and healthcare clients through C Space's SaaS insights platform, sourcing ongoing feedback from our clients' customers. I've led implementation efforts for our software's setup and launch for two major clients, interfacing with internal (user acquisition, support, account management) and external client stakeholders. After client and customer onboarding, I managed ongoing client research projects, including:- UX Testing: Identifying user flows through UX testing for a B2B finance client resulting in multiple software changes to improve usability- Message Testing: Analyzing reactions to marketing copy for a B2B cloud computing client and translating these reactions into actionable insights through data storytelling- Uncovering Customer Needs: Designing Jobs-to-be-Done surveys for a B2C medical device client to build customer empathy and prioritize unmet customer needsIn addition to client-facing work, C Space leadership selected me to serve as the tech subject matter expert for a team of 30+ across three offices. To better understand current usage of internal tools, I conducted 5 user interviews, documented software processes and pain points, and presented feedback to the product team.

I conducted qualitative research to understand exam room behavior, the patient journey, and knowledge gaps to inform marketing strategy.- After reviewing 200+ HIPAA-compliant, doctor-patient conversations related to type 2 diabetes and noting data patterns relevant to client objectives, I presented insights to clients- Verilogue leadership retained me as a consultant after the internship concludedCollaborating with 10 interns in three states, I led my team in a healthcare marketing competition.- Presenting to nonprofit client executives, my team advanced to the top four with our campaign recommending the most effective channels to reach Gen Z- Served as project manager to streamline processes and ensure the project met objectives, coordinating work streams for a team split across 3 states