Chase M. Email & Phone Number

Charleston, South Carolina Metropolitan Area

- Support sales and operations with customer onboarding, new account creation, and data reporting.- Assist with high-level internal planning to enhance our go-to-market strategy with pricing, marketing, and operations.- Measure and analyze key performance indicators, performance tracking, errors, volume, and revenue figures through usage of Salesforce and internal TMS.- Support customer lead generations.- Help with development of presentations for sales team to pitch to clients.- Develop reports of volume and revenue data with internal SQL tool.

Cincinnati, Ohio, United States

-Monitored email to receive, input, and coordinate import and export container shipments with customers and dispatch team.-Provided excellent customer service while identifying and proactively addressing any potential issue before they arose.

Cincinnati, Ohio, United States

-Dispatched both owner operator and company drivers with non-stop communication via phone, email, and text/instant messaging.-Fielded over 100 phone calls per day from drivers, customers, and colleagues.

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

Cincinnati, Ohio

--Managed a group of owner-operators to ensure high delivery of customer service and fleet profitability. --Performed all aspects of dedicated customer service including, load booking, tracking, and service failure resolution. --Acted as liaison between the agents, customers, drivers, and internal departments. --Developed relationships with drivers to improve driver performance and encourage retention. --Ensured safety procedures are followed, and drivers are in compliance with safety requirements. --Provided support to agency network including training and development.

Columbus, Ohio Area

--Managed over 20 over-the-road Driving Associates with focus on maximizing Return on Net Assets.--Guided all aspects of an Associate’s responsibilities including trip planning, payroll, home time, and retention.--Analyzed cost reports and identified ways to improve profitability and maximize driving associate's earnings.