Chase R. Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

- Provide IT site support for 2,800+ users in the Houston office.- Support business departments by providing quality customer support through desk side operations and remote troubleshooting.- Collaborate with coworkers and management to improve current processes and procedures, as well as implement best practices learned from prior positions.- Log and track all incidents/requests through ServiceNow ITSM and create solution documentation to provide knowledge for all team members and other ITS groups.- Participate in pilot groups for environmental changes such as Windows 10, Office 2016, RADMIN, and Connected Backup.- Work with team to perform hardware upgrades for machines across the company that have hit age threshold.- Troubleshoot performance issues and security incidents within a Windows 7/10 operating system including Office 2013/2016 applications.- Harvest and install personal computers, peripheral equipment, and other IT assets as needed by users.

The Woodlands, Tx, Us

- Provide primary IT customer support for the Denver office.- Support business departments by providing quality customer support through troubleshooting and desk side operations.- Log and track all incidents/requests through ServiceNow ITSM and create solution documentation to provide knowledge for all team members and other ITS groups.- Maintain accurate hardware asset inventory of all ITS assets in the Denver stockroom by performing biweekly true-up scans and modifying information in ITAM.- Reimage machines with a core build to ensure all updates and applications are current, as well as release application licenses from previous user.- Troubleshoot performance issues and security incidents within a Windows 7 operating system including Office 2010/2013 applications.- Testing applications and monitoring their performance in a Windows 10 environment to prepare for company-wide transition.- Harvest and install personal computers, peripheral equipment, and other IT assets as needed by users.- Coordinate with Asset & Inventory Management team through weekly conference call to ensure process and procedure continuity between offices and support teams.- Conduct end-user training on the use of various applications and hardware.- Support Audio/Video operations in conference rooms by proactively testing and troubleshooting connectivity issues that users have experienced.- Work directly with outside vendors AVI-SPL and FordAV to resolve existing issues within conference center and individual VC rooms.- Support Mediasite hardware/software prior to and during live stream broadcasts across the company.

Us

- Certified Trainer that aided in the initial training process of new employees.- Promptly attend to customers’ needs in a polite and courteous fashion.- Handle cash flow from customers to company in a professional manner with sales exceeding an average of $500 per shift.- Open and close restaurant by taking care of all necessary tasks.

The Woodlands, Tx, Us

Full-time ITS intern that worked on and completed seven various projects over the course of a summer internship.- Worked with SQL Server for Mediasite testing project to identify network connectivity issues.- Created Citrix EdgeSight custom report template to optimize usage data retrieval for published applications in the Citrix environment.- Completed license server migration of six E&P applications from legacy server running Microsoft Server 2003 to new server running Microsoft Server 2012.- Created an efficient work flow process for CrushFTP environment which improved security and account management.- Standardized security parameters for 45 printers and devices on the network.- Created Crestron Fusion database with equipment details for 160 conference rooms.

Rochester, Mi, Us

Staff position that oversaw the technology services for a 1,100 bedroom apartment complex. On site help for Campus Village Technology outsourced from Rochester, MI.- Technical support for Direct TV services throughout the property.- Worked directly with RocketNET internet service for technical support on site.- Maintained a guaranteed 24 hour turn around period for all work orders submitted.- Daily customer service that exceeded standards set by Campus Village Technology.- Trained and managed up to three employees at a time to fulfill community obligations.

San Antonio, Tx, Us

B.B.A., Managment Information Systems

Business/Commerce, General

Education record