• Responsible for maintaining and developing the company’s backend. Integrate newsoftware into the existing backend. Create APIs to improve the company’s overallproductivity.• Developer responsible for developing a web interface that manages multiple company’sphone ports. The goal was to sell a scalable web interface to companies that use oldtechnologies for phone ports and improve their efficiency. Technologies used: TypeScript,JavaScript, React.js, Next.js, Node.js, MongoDB.• Developed an order forum that uses multiple APIs from companies we provide internetservice through providing a smooth experience for future customers. Technologies used:TypeScript, JavaScript, React.js, Node.js.• Developed an API that route’s customer calls to specific employes and integrated multipleCRMs into the routing to improve employee efficiency

• Respond promptly, effectively, and consistently to support enquiries via phone or email.• Troubleshot devices, updated systems, and provided excellent customer service, ensuringthe all-time great client satisfaction.• Resolved diverse range of technical issues across multiple systems and applications forcustomers and end-users across various time zones.• Worked closely with the NOC team to resolved ongoing network and outage issues.