Lead the Information Systems support for multiple platforms across the entire company. This role maintains a lot of the same expertise as my previous role with NOV, except on a smaller, more focused scale. It is also positioned as more of a managerial position. • Manage the overall direction and function of the company ERP, SyteLine 10.• Manage and support the field service platform, Field FX (Salesforce).• Design Power BI reports and visualizations, starting at the data source. • Manage and support the API platform, Infor ION.• Facilitate the design and implementation of customizations for both SyteLine and Field FX.

• Standard end-user maintenance scheduling• Break fix support for both Residential and Small Business clients• Virus and malicious software analysis, study, and removal• Hardware install and setup, includes computers, peripherals, and more• Software install and setup, includes computer, cellphones, and more• End-user training for both hardware and software• Consultation to create customized solutionswww.caseclosedcomputers.com

• Elicit, document and prioritize high level and detailed functional requirements• Complete Business Requirements Document• Construct business process models• Perform stakeholder interviewing to understand current process and gather requirements• Map requirements with existing functionality and identify gaps that require additional configuration or customization• Elicit additional requirements or functional gaps from Subject Matter Experts participating in Conference Room Pilots• Understands principles of project risks, issues, assumptions and dependencies and raise to Project Manager as identified• Conduct end user training• Conduct Business Process / Scenario Training• Logging / Tracking / Follow-up on open issues• Go-Live Support / Troubleshooting

A leader in the spoolable linepipe industry, Fiberspar is dedicated to customer service in the Oil & Gas industry. • Mobile device troubleshooting and configuration: iOS, iPads, Android, Windows Phone, and BlackBerry• Review accounts (Verizon and AT&T) for business unit with ~200 lines. Save thousands of dollars for the company by reviewing monthly bills and suggesting changes for each individual line• Coordinate with local IT and HelpDesk to provide efficient desktop support for end-users. For example, desktop and laptop installs, network drive mapping, local and network peripheral install and configuration, software install and configuration• Manage and support security surveillance 1U server utilizing Video Insight software• Software support includes setup and configuration of Microsoft Dynamics AX, GraVoc Field Service, and Starresoft Star BOL. This includes training for new users on GraVoc Field Service, and Concur expense reporting• Microsoft Active Directory, multiple OS platforms (2000, XP, Windows 7), and Exchange for over 150 active end-users• Server and desktop installation, configuration, hardware and software repairs, and back up• Remote administration for 17 remote locations across United States, Mexico, and Canada, South America, and Australia. Also remote users in West Asia (Middle East)• Security and malicious software management, including research, mitigation, and recording incidents• WAN (SonicWall), LAN (Dell) setup, and configuration for all locations within the company

During my time with Shell my computer skills, as well as my leadership skills, were recognized and rewarded with quick promotions. As Project Coordinator I was responsible for managing day to day operations for groups of employees at two warehouse facilities with over a thousand square feet of records. In summary, I oversaw data entry specialist, inventory coordinators, material handlers, and administrative assistants.