• Designed and implemented a scalable, high-availability system using Java and SQL, supporting 1200+ concurrent users with 99.9% uptime, significantly enhancing customer satisfaction and reliability.• Led a code refactoring initiative across the core module, applying SOLID principles and introducing automated testing with Jest, achieving a 10% reduction in development time, and enhancing code quality.• Enhanced the functionality of a RESTful API by integrating OAuth 2.0 for secure, scalable third-party service connections, facilitating seamless data exchange, and expanding our service offerings.

• Engineered a RESTful API as the backbone for a critical web application, utilizing Java and Apache Tomcat for enhanced scalability and reducing server response time by 25%, thereby boosting overall application performance and user satisfaction.• Spearheaded the development of a robust enterprise web application leveraging Java Servlets, handling over 10,000 secure transactions daily with a focus on optimizing high availability and data integrity.

• Designed and deployed 2 responsive websites catering to specific client needs, utilizing HTML5, CSS3, and JavaScript, focusing on user-friendly navigation and cross-device compatibility.• Collaborated closely with clients to transform their ideas into functional wireframes and prototypes, ensuring the projects aligned perfectly with client expectations and project goals.• Successfully integrated essential third-party APIs, including Spotify and social media feeds, into client websites, enriching user experience with interactive features and real-time content.

I provided immediate and appropriate responses to emergency situations that may have affected on-air programming. I also provided discrepancy report documentation and took appropriate action to ensure the accuracy of each log. I performed accurate data entry and database management when handling programming for each network brand, related promotional material, commercial inventory, etc. I troubleshot technical and operational discrepancies and provided timely corrective measures to remedy issues prior to air. I also provided written reports as necessary. I provided informed feedback on equipment and processes to improve workflow within the department. Lastly, I acted as a liaison between Network Operations and other departments by coordinating efforts to resolve issues with on-air material.

I kept detailed records of our customer base, their contact information, and rules of conduct. I also provided call center support for our production software.

I was the primary point of contact for most help desk issues. I also maintained servers, including troubleshooting, hardware and software maintenance, backup servers and VPN. I was the primary support arm for setting up new devices such as laptops, desktops, iPads, and other mobile devices. I provided software support for company applications, including Solomon, AMOS, APOS, Billmaster, and POP. I worked with other IT personnel to develop new practical solutions to complex issues. I had a working knowledge of SharePoint and workflow design and was able to troubleshoot and design SharePoint workflows using Nintex, libraries, and other services as they related to SharePoint. I served as a backup SharePoint administrator at the time I was employed. Lastly, I provided support to end users, including troubleshooting and upgrading equipment.

I provided technical support to employees needing assistance with computer hardware and software, printers, and/or networking, and I assisted with a conversion from an older property management software to a newer platform. I also assisted remote employees with troubleshooting software issues on their computers and mobile devices.

I provided immediate and appropriate responses to emergency situations that may have affected on-air programming. I also provided discrepancy report documentation and took appropriate action to ensure the accuracy of each log. I performed accurate data entry and database management when handling programming for each network brand, related promotional material, commercial inventory, etc. I troubleshot technical and operational discrepancies and provided timely corrective measures to remedy issues prior to air. I also provided written reports as necessary. I provided informed feedback on equipment and processes to improve workflow within the department. Lastly, I acted as a liaison between Network Operations and other departments by coordinating efforts to resolve issues with on-air material.

I provided technical support to customers needing assistance with account administration, distribution of software, hardware and software troubleshooting, remote access and VPN systems. I also worked with end users face-to-face to provide customized solutions utilizing company standard software products and services. Then I would log service/support requests via an incident tracking system. If I was unable to resolve requests at first contact, I then collected and documented necessary information for appropriate escalation to tier 2 technical teams. I provided support for PC/Mac Computer Off-the-Shelf (COTS) products and enterprise-wide customer applications.

I provided technical support to customers needing assistance with account administration, distribution of software, hardware and software troubleshooting, remote access and VPN systems. I also worked with end users face-to-face to provide customized solutions utilizing company standard software products and services. Then I would log service/support requests via an incident tracking system. If I was unable to resolve requests at first contact, I then collected and documented necessary information for appropriate escalation to tier 2 technical teams. I provided support for PC/Mac Computer Off-the-Shelf (COTS) products and enterprise-wide customer applications.

I processed inbound calls to the point of resolution, including customer service inquiries, complaints, and requests for assistance pertaining to system use, maintenance, and customer account information. I updated database files and customer account information to ensure accurate account information was being processed. I also researched alarm logs, database service logs, and payment history to determine the source of the problem(s) and provided an immediate answer to the problem(s).

I utilized all relevant sales tools to drive profitable growth. I also leveraged online resources, tools, and peer knowledge to self-train. I attended and participated in all required training and meetings, and created reports based on current statistics of sales.