Chase C. Email & Phone Number

Knoxville, TN, US

Knoxville, Tennessee

• Designed and implemented a scalable, high-availability system using Java and SQL, supporting 1200+ concurrent users with 99.9% uptime, significantly enhancing customer satisfaction and reliability.
• Led a code refactoring initiative across the core module, applying SOLID principles and introducing automated testing with Jest, achieving a 10% reduction in development time, and enhancing code quality.
• Enhanced the functionality of a RESTful API by integrating OAuth 2.0 for secure, scalable third-party service connections, facilitating seamless data exchange, and expanding our service offerings.

Oak Ridge, Tennessee, United States

• Engineered a RESTful API as the backbone for a critical web application, utilizing Java and Apache Tomcat for enhanced scalability and reducing server response time by 25%, thereby boosting overall application.
• Spearheaded the development of a robust enterprise web application leveraging Java Servlets, handling over 10,000 secure transactions daily with a focus on optimizing high availability and data integrity.

Knoxville, Tennessee Area

• Designed and deployed 2 responsive websites catering to specific client needs, utilizing HTML5, CSS3, and JavaScript, focusing on user-friendly navigation and cross-device compatibility.
• Collaborated closely with clients to transform their ideas into functional wireframes and prototypes, ensuring the projects aligned perfectly with client expectations and project goals.
• Successfully integrated essential third-party APIs, including Spotify and social media feeds, into client websites, enriching user experience with interactive features and real-time content.

Knoxville, Tennessee

I provided immediate and appropriate responses to emergency situations that may have affected on-air programming. I also provided discrepancy report documentation and took appropriate action to ensure the accuracy of each log. I performed accurate data entry and database management when handling programming for each network brand, related promotional.

Knoxville, Tennessee

I kept detailed records of our customer base, their contact information, and rules of conduct. I also provided call center support for our production software.

Knoxville, Tennessee Area

I was the primary point of contact for most help desk issues. I also maintained servers, including troubleshooting, hardware and software maintenance, backup servers and VPN. I was the primary support arm for setting up new devices such as laptops, desktops, iPads, and other mobile devices. I provided software support for company applications, including.

Knoxville, Tennessee Area

I provided technical support to employees needing assistance with computer hardware and software, printers, and/or networking, and I assisted with a conversion from an older property management software to a newer platform. I also assisted remote employees with troubleshooting software issues on their computers and mobile devices.

Knoxville, Tennessee

I provided immediate and appropriate responses to emergency situations that may have affected on-air programming. I also provided discrepancy report documentation and took appropriate action to ensure the accuracy of each log. I performed accurate data entry and database management when handling programming for each network brand, related promotional.

Maryville, TN

I provided technical support to customers needing assistance with account administration, distribution of software, hardware and software troubleshooting, remote access and VPN systems. I also worked with end users face-to-face to provide customized solutions utilizing company standard software products and services. Then I would log service/support.

Oak Ridge, TN

I provided technical support to customers needing assistance with account administration, distribution of software, hardware and software troubleshooting, remote access and VPN systems. I also worked with end users face-to-face to provide customized solutions utilizing company standard software products and services. Then I would log service/support.

Knoxville, Tennessee, United States

I processed inbound calls to the point of resolution, including customer service inquiries, complaints, and requests for assistance pertaining to system use, maintenance, and customer account information. I updated database files and customer account information to ensure accurate account information was being processed. I also researched alarm logs.

Knoxville, Tennessee, United States

I utilized all relevant sales tools to drive profitable growth. I also leveraged online resources, tools, and peer knowledge to self-train. I attended and participated in all required training and meetings, and created reports based on current statistics of sales.