Chase Duncan Email & Phone Number

Waukesha, Wi, Us

Waukesha, Wi, Us

Waukesha, Wi, Us

Waukesha, Wi, Us

Waukesha, Wi, Us

Waukesha, Wi, Us

• Responsible for day to day operation of the corporate Service Desk• Provide remote support to field based users• Review/implement Service Desk processes• Respond to emails/calls/IM’s for eight US based facilities• Write/maintain support documentation• Support integrated conference A/V equipment• Provide off-hours support as needed• Wavelink Avalanche administrator• BMC Track-It administrator• Microsoft System Center Service Manager 2012 implementer/administrator

Waukesha, Wi, Us

• PC trouble shooting and repair• Software installation and upgrades• Computer imaging• Phone line punch downs• Network cable/jack terminations • Inventory tracking• Laser printer repair• Assist with Service Desk calls/emails• Rotated backup media and did test restores for facility

Whitewater, Wi, Us

Young Auditorium is a multi-purpose performing arts center with a seating capacity of 1300 people. Performances ranged from student variety shows, to professional plays, dance, and speakers. Job duties included:• Promoted from Usher to Assistant House Manager after one year• Promoted to House Manager after one semester of Assistant Management• Delegate duties to other staff members• Manage a staff of up to 25 people for an event• Ensure the front of house is “Show Ready”• Handle any customer concerns or complaints• Responsible for inventory and cash register till• Secure and alarm facility after an eventIn addition to normal duties, I produced a tutorial for VolunteerSpot as a guide for our volunteers on how to sign up for events.

• Worked 4 different roles on any given night (Disher, Host, Busser, Counter/Runner)• Handled large dish loads throughout the night• Proper food prep and handling• Worked very close with all other members of the staff• Greeted and sat customers• Took and setup reservations• Kept track of seating rotations for each section and server• Handled phone orders utilizing a an electronic POS system in a fast pace environment

• Supervised 1-4 other employees to ensure proper technique while working on trees and equipment use• Handled cash count at the beginning and end of the day• Produced hand made garland• Programmed the ECR with correct prices and items fore each sales season• Assisted with maple syrup production, bottling, and sales• Lead tours and gave information about the process of making maple syrup and growing Christmas trees• Utilized multiple pieces of farm equipment

Bachelor Of Business Administration (Bba), Information Technology Infrastructure

High School