Joined a nationally-recognized team specializing in quick-close loans and qualification challenges.Coordinated with sales partners and independently managed a personal portfolio of loans to deliver on short deadlines with dependability and high levels of customer service.Bolstered clients and teams through an unexpected institutional transition from Fairway Mortgage to OneTrust Mortgage. Supported sales partners in customer outreach encouraging continued work with the team, while simultaneously guiding borrowers through conversion of loan applications and documentation

- Worked closely with upper management to develop and implement new processes inorder to drive performance benchmarks and overall strategy. - Tracked my team's priority tasks and monitored loan pipeline health using datainterpretations to provide detailed reporting to upper management on team strengthsand inefficiencies as well as progress on pipeline targets and goals. - Analyzed team performance benchmarks with regional sales managers to assessareas of mutual success and opportunities for support across teams. - Reviewed individual performance benchmarks with my team members anddeveloped action plans to track and achieve targeted goals.

Effectively utilize self-starting nature and time management with exceptional customer service skills to guide mortgage seekers from application to closing by obtaining and reviewing all documents thoroughly against loan programs through the FHA, VA, USDA and Conventional lenders in addition to federal and state regulatory requirements. Organize and manage more than 100 files simultaneously in different stages of the process, providing an excellent customer service experience throughout, as well as consistent communication and coordination with loan originators, buyers, escrow agents and the homebuilder throughout the loan process.

I am responsible for the creation and coordination of marketing and communications initiatives and special projects that contribute to the growth of Broadnet’s fast-growing suite of products and services, and to develop print, electronic, online and presentation materials. I both write and edit existing documents, as well as coordinate the creation (writing, design, and production) of new materials.In addition, I manage ongoing communications with resellers and clients, social media content creation and outreach, and coordinate other special marketing and product development initiatives, working closely with the VP of Marketing, Marketing Project Manager and the Creative Services Manager. Highly integrated into the company’s cross-functional teams of creative services, operations, engineering/IT, customer service and event managers.Responsibilities include:• Plan and coordinate marketing campaigns for resellers, partners, direct sales and company• Create, update and distribute marketing materials including, but not limited to: case studies, videos, presentations, brochures, flyers, online books, messaging scripts• Special projects, campaigns and initiatives as assigned• Ensure the smooth progression of integrated outreach campaigns for select telephone registration events (Vekeo, TeleForum) using direct, email and social media; tracks and reports effectiveness of such campaigns• Coordinate client and reseller requests for marketing and communications strategy and support• Coordinate creation and updates of internal training and communications tools• Email campaigns and other communications efforts to resellers, partners and direct clients.• Manage company’s social media presence on multiple platforms including Facebook, Twitter, YouTube and LinkedIn.• Track and analyze marketing efforts such as event registration, web traffic, SEO and SEM, social media followings, mobile app usage.

Recruited for paid internship by University Advancement & Marketing Department. Responsible for the planning and execution of multiple projects. - Performed research and analysis to support a new initiative to establish brand management compliance policies for the University. - Shortlisted industry leaders in the space and provided reports to Department Chair for upcoming University branding project. - Spearheaded initiative to find the most comprehensive mobile-device application development standards amongst universities in the United States, providing breakdown of thought leaders and their approach to management of the universities’ brands in the development of new mobile applications affiliated with those institutions. - Provided marketing-based review, revision, annotations and recommendations on student recruiting materials delivered to prospective students on an annual basis for the purpose of maintaining a current, relevant, and exciting vision of the University for potential incoming freshmen. - Researched and recommended short list of vendors for a new project management solution for the University. Selected industry leaders with solutions most closely aligned with the University’s needs and organized for final product selection for pilot and procurement by Department Chair. - Created vendor management solution based on a combination of Google forms sent to vendors parsed into a cloud-based spreadsheet accessible only by Department Chair, reducing workload across the department by an estimated twenty man-hours per week. - Proactively manage vendors using vendor management solution, providing single point of contact for all prospective vendors, handle solicitations and bids, and streamline communications.

Report to store manager, supervise team of workers, assign tasks, and ensure task completion. - Entrusted with keys and alarm codes to open and close store, as well as designated police contact in case of emergency. - Provide employee performance feedback to store manager, coach and counsel employees, and facilitate manager-employee communications. Coordinate and communicate operational information with other supervisors and managers. - Lead by example and serve as a standard of excellent customer service for team members. - Responsible for all money handled in store. Entrusted with cash in safe, conduct register reconciliation, and arrange and make bank deposits daily. Audit and count funds in safe and store registers two to four times per shift. - Maintain presence and presentation of all products, including inventory management, product freshness, and pricing and discounts. - Identify, isolate, and ship hazardous materials to corporate warehouses when required.

Responsible for the task management and break schedule of dozens of student workers of various positions, as well as directly reporting to facility managers, including attendance, worker performance, and disciplinary write-ups.

Cross-trained in multiple positions and assigned to duties that include customer service, food handling, food preparation, and custodial duties.

Provided customer service and assistance in the form of answering questions, demonstrating the proper use of machines, and supervising safe use of the facilities. Maintained the equipment and collected/organized data for consumer databases.

Solely responsible for facility management, including cash transactions, customer service, attention to detail in organizing products and services, with custodial duties and frequent reports to management.

Served as part of a coordinated team responsible for customer service, food preparation and distribution, and minor managerial responsibilities. Occasionally called upon to manage the store, and deliver when needed.

Attended to client interactions, fielded phone calls for travel agents as well as the owner of the company, organized and maintained office space and filing system. Operated company social media pages, raising online awareness and participation by over 500%.

Assisted customers in the selection and purchase of product, maintained product floor, handled cash transactions and returns.

Promoted from within the program above others with greater seniority, this opportunity allowed me to improve existing aspects of the program, as well as revolutionize areas of the program that were no longer useful. Established goals for myself and my team, and steered the program towards a job skills development program. Introduced resume-building seminars, mock interviews, and CPR/first aid certification courses, as well as diversifying the already-existing physical labor program to give each job an aspect applicable to the working world.

Worked with a team of coworkers in food preparation and service, as well as customer service and cash transactions. Cross-trained myself in my spare time to work other positions in order to pick up shifts for other workers.

Built teamwork skills through assigned physical labor and task-oriented team activities while simultaneously restoring and building the surrounding neighborhood.