Chase Hay Email & Phone Number

Culver City, Ca, Us

Camarillo, Ca, Us

We work with brands and organizations to reach teens in positive and meaningful ways, on-campus during the school day through brand activations, on-campus promotions, contents, giveaways and donations.

Ft. Lauderdale, Fl, Us

Launched www.autonationmobility.com - a fully digital Micro Lease platform to get a car for 6 or 12 month leases.Built CX and Customer Operations functions, overseeing Customer Success, Customer Support and Market Launch teams.

- Create and execute end-to-end CX Journey including lead generation, retention, customer support and internal operations-Work cross functionally with key stakeholders to define, document and execute standard operating procedures for 20,000+ vehicle fleet- Use customer insights to create customer/shopper communications to reduce effort, increase conversion- Reduced contact rate (effort) from 450% monthly to 25% monthly via insights and self-serve tool creation- Manage online Help Center, Chatbot, CRM, Surveys, Email Marketing, IVR, Internal Knowledge Base and Self Service reporting and analytics- Participate in DEIC including allyship with the LGBTQ+ (co-lead), Women in the Workplace & Black Professionals & Allies ERGs

- Represented Operations team in core expansion efforts responsible for bringing Fair to new markets- Design and create company training manuals, eLearning modules, train the trainer materials and program roll-out collateral- Build efficient & scalable training programs using proven adult learning techniques- Maintain company enablement tools, knowledge database, LMS and eLearning portal

Camarillo, Ca, Us

- Generate seven figure revenue streams through sponsorship acquisition and campaigns with existing partners - Formulate and execute partnership agreements with major organizations such as Coca-Cola, the NFL, the NBA, and more- Manage expectations from key stakeholders, both internally and externally, with a diverse blend of brand partnerships and marketing platforms- Develop CRM database of 1000+ executive contacts within major national and global brands (Salesforce Admin)- Over 200 music festival events nationwide, handling all major event planning, logistics, budget advisement, tour management, activations and event design- Maintain warehouse workflow, including: supervising inventory, material sourcing and activation fabrication- Establish and implement company-wide SOP's, training materials, and best practices

Estero, Fl, Us

- Growth management and international development for Hertz master franchise in Cayman- Partnerships with Ritz Carlton, Kimpton, Marriott, and international expansion to Panama- Oversaw day-to-day operations for flagship Seven Mile Beach location and hotel partnership branches

Woodland Hills, California, Us

- Created training programs used by franchise owners, store leaders, supervisors and team members in 500+ domestic and international locations- Pioneered the opening of Menchie’s University, the sole corporate flagship education facility- Taught business courses in Culture, Leadership, Marketing, P&Ls, Labor Control/Scheduling, Inventory Management, Customer Service and more to new franchisees- Directly involved with over 400 new store openings in 20+ countries- Developed operational tools, financial models and standard operating procedures designed to help franchisees meet or exceed Key Performance Indicators (KPIs)

Los Angeles, Ca, Us

- 120 CCTV camera management- Employee audits and theft investigations- Apprehension of theft criminals (300+ per year)- Scheduling, staff management, opening & closing

Greenwood Village, Co, Us

Job Responsibilities:- Train all incoming FOH staff- Oversee all training practices- Management of host staff