Chase Hay

Chase Hay Email and Phone Number

Sr. Manager, Mobility Operations @ AutoNation
Culver City, CA, US
Chase Hay's Location
Culver City, California, United States, United States
Chase Hay's Contact Details

Chase Hay personal email

n/a
About Chase Hay

Business Development | Leadership | Culture | Event Planning | Creative Thinking | Written & Verbal Communication | Training & Development | Data Driven Decision Making | Project Management | Strategic Partnerships | Growth Management | Chatbot & Help Center | Self-Motivated Learning |

Chase Hay's Current Company Details
AutoNation

Autonation

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Sr. Manager, Mobility Operations
Culver City, CA, US
Chase Hay Work Experience Details
  • Autonation
    Sr. Manager, Mobility Operations
    Autonation
    Culver City, Ca, Us
    View
  • High School Nation
    Head Of Strategy & Operations
    High School Nation Apr 2024 - Present
    Camarillo, Ca, Us
    We work with brands and organizations to reach teens in positive and meaningful ways, on-campus during the school day through brand activations, on-campus promotions, contents, giveaways and donations.
    View
  • Autonation
    Sr. Manager, Mobility Operations (Cx, Customer Success, Customer Support)
    Autonation Jul 2022 - Sep 2024
    Ft. Lauderdale, Fl, Us
    Launched www.autonationmobility.com - a fully digital Micro Lease platform to get a car for 6 or 12 month leases.Built CX and Customer Operations functions, overseeing Customer Success, Customer Support and Market Launch teams.
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  • Fair.Com
    Director Of Business Operations
    Fair.Com Jan 2022 - May 2022
    - Create and execute end-to-end CX Journey including lead generation, retention, customer support and internal operations-Work cross functionally with key stakeholders to define, document and execute standard operating procedures for 20,000+ vehicle fleet- Use customer insights to create customer/shopper communications to reduce effort, increase conversion- Reduced contact rate (effort) from 450% monthly to 25% monthly via insights and self-serve tool creation- Manage online Help Center, Chatbot, CRM, Surveys, Email Marketing, IVR, Internal Knowledge Base and Self Service reporting and analytics- Participate in DEIC including allyship with the LGBTQ+ (co-lead), Women in the Workplace & Black Professionals & Allies ERGs
  • Fair.Com
    Senior Manager Business Operations
    Fair.Com Mar 2021 - Jan 2022
  • Fair.Com
    Senior Manager Operational Training & Enablement
    Fair.Com Jul 2019 - Mar 2021
    - Represented Operations team in core expansion efforts responsible for bringing Fair to new markets- Design and create company training manuals, eLearning modules, train the trainer materials and program roll-out collateral- Build efficient & scalable training programs using proven adult learning techniques- Maintain company enablement tools, knowledge database, LMS and eLearning portal
  • High School Nation
    Vp Business Development & Strategic Partnerships
    High School Nation Mar 2016 - Jul 2019
    Camarillo, Ca, Us
    - Generate seven figure revenue streams through sponsorship acquisition and campaigns with existing partners - Formulate and execute partnership agreements with major organizations such as Coca-Cola, the NFL, the NBA, and more- Manage expectations from key stakeholders, both internally and externally, with a diverse blend of brand partnerships and marketing platforms- Develop CRM database of 1000+ executive contacts within major national and global brands (Salesforce Admin)- Over 200 music festival events nationwide, handling all major event planning, logistics, budget advisement, tour management, activations and event design- Maintain warehouse workflow, including: supervising inventory, material sourcing and activation fabrication- Establish and implement company-wide SOP's, training materials, and best practices
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  • Hertz
    Branch Expansion Manager
    Hertz May 2015 - Apr 2016
    Estero, Fl, Us
    - Growth management and international development for Hertz master franchise in Cayman- Partnerships with Ritz Carlton, Kimpton, Marriott, and international expansion to Panama- Oversaw day-to-day operations for flagship Seven Mile Beach location and hotel partnership branches
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  • Menchie'S Frozen Yogurt
    Franchise Operations - Training
    Menchie'S Frozen Yogurt Aug 2011 - Apr 2014
    Woodland Hills, California, Us
    - Created training programs used by franchise owners, store leaders, supervisors and team members in 500+ domestic and international locations- Pioneered the opening of Menchie’s University, the sole corporate flagship education facility- Taught business courses in Culture, Leadership, Marketing, P&Ls, Labor Control/Scheduling, Inventory Management, Customer Service and more to new franchisees- Directly involved with over 400 new store openings in 20+ countries- Developed operational tools, financial models and standard operating procedures designed to help franchisees meet or exceed Key Performance Indicators (KPIs)
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  • Asucla Loss Prevention
    Loss Prevention Sr. Supervisor
    Asucla Loss Prevention Apr 2007 - Aug 2010
    Los Angeles, Ca, Us
    - 120 CCTV camera management- Employee audits and theft investigations- Apprehension of theft criminals (300+ per year)- Scheduling, staff management, opening & closing
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  • Red Robin
    Certified Designated Trainer
    Red Robin Jul 2004 - Apr 2006
    Greenwood Village, Co, Us
    Job Responsibilities:- Train all incoming FOH staff- Oversee all training practices- Management of host staff
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Chase Hay Skills

Leadership Microsoft Excel Customer Service Social Media Microsoft Office Data Entry Interviews Marketing Event Planning Powerpoint Office Management Public Speaking Social Networking Social Media Marketing Microsoft Word Data Analysis Research Organizational Culture Strategic Partnerships Accounting Outlook Business Development Microsoft Outlook Event Management Crm International Business Development Brand Management Strategic Planning Strategic Communications Scheduling Budgeting Salesforce.com Relationship Building Stakeholder Management Stakeholder Engagement Strategic Leadership Negotiation Creative Problem Solving Training And Development Tour Management Sponsorship Acquisition Growth Management Small Business Development Business Development Consultancy Experiential Events Sponsorship Activation Marketing Activation Self Learning Networking Facebook

Chase Hay Education Details

  • Ucla
    Ucla
    Geography- Economic Geography

Frequently Asked Questions about Chase Hay

What company does Chase Hay work for?

Chase Hay works for Autonation

What is Chase Hay's role at the current company?

Chase Hay's current role is Sr. Manager, Mobility Operations.

What is Chase Hay's email address?

Chase Hay's email address is ch****@****cla.edu

What is Chase Hay's direct phone number?

Chase Hay's direct phone number is +180545*****

What schools did Chase Hay attend?

Chase Hay attended Ucla.

What skills is Chase Hay known for?

Chase Hay has skills like Leadership, Microsoft Excel, Customer Service, Social Media, Microsoft Office, Data Entry, Interviews, Marketing, Event Planning, Powerpoint, Office Management, Public Speaking.

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