Chase Johnson Email & Phone Number

Austin, Texas, Us

• Provided executive oversight for over 20 client accounts, spanning strategy, sales, implementation, and support• Contributed to organizational financial targets by securing both new bookings and renewals valued at over $50m• Reduced annual operating expenses by 20% for multiple accounts by leading cost reduction, quality improvement and productivity efficiency initiatives• Managed a team of senior project managers and executives within the company’s strategic account’s region• Co-chaired a task force to create and implement a project operation review process used across all project teams

Kansas City, Missouri, Us

• Served as a client’s onsite IT Director, responsible for a $6m P&L and the management of all end-user applications and technical infrastructure• Spearheaded the creation of and chaired a client’s interdepartmental executive project management office committee• Directed the deployment of a client’s telemedicine program at the onset of the COVID-19 Pandemic• Developed and executed a client’s Microsoft Office 365 transition strategy• Improved a client’s cybersecurity posture through the implementation of a world-class security awareness training and simulated phishing platform

Kansas City, Missouri, Us

• Provided operational oversight for two of a software company’s largest clients, assisting with defining project scope and objectives, developing project plans, and ensuring delivery within budget and on schedule• Coordinated with software engineering teams to gather feedback on new features and improvements for software products and services• Oversaw the delivery of managed services, including proactive monitoring, incident management and resolution, and reporting• Provided technical support and guidance to clients to ensure their successful adoption and use of the company's software products and services• Designed and implemented a system across the client base that gathered network-related data and surfaced opportunities to improve the end-user experience

Kansas City, Missouri, Us

• Ensured that all software systems were kept up to date with the latest security patches and feature releases• Developed and implemented robust plans for creating and maintaining staging, training, and production environments• Ensured that all IT applications were properly configured to share data with one another in a secure and efficient manner• Monitored and troubleshot any issues that arose related to software updates, environment setup, or data sharing between applications• Successfully managed and grew a team of associates through effective communication, training, and performance management, resulting in increased team productivity and a high retention rate• Assisted in the design and implementation of a formal Associate Development program, resulting in an increase of team members' skills and an increase in overall team performance and productivity

Kansas City, Missouri, Us

• Collaborated with over 50 clients to identify and prioritize software development needs, and design and implement products• Led the planning, design, and implementation of software projects, including managing timelines, resources, and budgets• Ensured the delivery of high-quality software solutions to meet business requirements and align with company standards• Provided technical guidance and mentorship to junior team members and external stakeholders