Chase King Email & Phone Number

Cape Town, Wc, Za

San Francisco, California, Us

San Francisco, California, Us

• Collaborated with senior leadership to develop and implement customer success infrastructure processes, methodologies and tools designed to achieve business/revenue targets. • Responsible for leading the overall customer success enablement strategy both internally for a team of 6 customer success managers and externally for a portfolio of 500+ enterprise and SMB customers ($8.5 million+ in annual revenue).• Centralized and systematized playbook task automations, CSAT surveys, and customer touchpoints via a CRM tool (Totango) that integrates seamlessly with other external systems leveraged by the customer success team.• Continuously monitored team performance goals and metrics to optimize customer journey experience, onboarding, product adoption and expansion. • Built a tech touch customer experience that utilizes self-serve solutions for customer onboarding, renewal and engagement.• Leveraged account health automations to create early signs of at-risk renewals and churn risk prevention workflows.• Coordinated cross-functional collaborative processes including upsell pipeline automations with the sales team, customer feature requests/bug report tracking with product/engineering teams, technical support escalation with support team and product launch insights/feature enablement with marketing team.

San Francisco, California, Us

• Managed and built strong relationships with key higher education and corporate enterprise & SMB customers to drive account adoption, retention, and growth.• Collaborated with account executives to ensure smooth account handoffs in preparation for delivering outstanding onboarding experiences for new customers.• Utilized a consultative approach to help uncover customer objectives and success criteria in order to maximize product value and convert customers to Poll Everywhere champions.• Proactively identified upsell/expansion opportunities and partnered with the sales team to drive revenue growth.• Designed and executed high-quality business reviews to highlight customer objectives and associated metrics, milestone updates on their success plan, unique insights, product roadmap, and go-forward plan.• Mentored team members to help develop core skills that will drive success with their customers.

San Francisco, Ca, Us

• Established B2B partnerships with schools and organizations globally in order to provide enterprise and SMB test prep SaaS solutions.• Successfully implemented customer experience strategy to facilitate revenue growth, renewal sales and overall customer satisfaction.• Managed prospective clients through full sales cycle and took ownership over the company’s quarterly B2B sales goals and OKRs for its graduate test prep products.• Conducted live product training and provided onboarding support for new clients.• Interfaced closely with sales, product and marketing teams to share client feedback, resolve escalations, and deliver outstanding customer engagement experiences.

• Implemented multi-million-dollar Constituent Relationship Management (CRM) System (GU 360) designed to modernize existing advancement capabilities, replace outdated information management systems and allow greater engagement between faculty, staff and students.• Managed and cultivated key relationships with university administrators and faculty with the purpose of mobilizing their collective expertise in the design and completion of the GU 360 CRM system.

Washington, District Of Columbia, Us

• Co-facilitated 11th and 12th-grade public policy and thesis course designed to build students’ understanding of a current, relevant public policy issue of their choice through research and collaboration with a thesis advisor.• Implemented project-based unit and lesson plans structured to prepare students to write a 15-20 page research paper and advocate for their policy issue in front of local public policy professionals.

• Developed social studies curriculum for grades 6-8 based on Common Core State standards.• Implemented project-based unit and lesson plans backwards mapped to DC state content standards and assessments that met the individual learning interests and styles of all students.

• Provided comprehensive administrative, programmatic, marketing and academic advising support for on-campus and online graduate nursing program (Nursing@Georgetown).• Analyzed student records, class registration lists, and student transcripts to verify clearance for graduation for 60+ enrolled scholars.

Los Angeles, Ca, Us

• Managed the academic and clinical education progress for three cohorts of 20 graduate dental students through on-to-one advising and administrative support.• Planned and implemented 30+ continuing education and orientation workshops by reserving rooms, arranging transportation/parking, ordering catering services, renting event supplies, and providing on-site logistical support.

Master Of Education - Med, Higher Education/Higher Education Administration

Bachelor Of Arts - Ba, Psychology