Chase M. Email & Phone Number

Sausalito, CA, US

o Coordinate and monitor deliveries with final mile carrier partners and 3PL partner o Approve and track miscellaneous fees charged by carriers related to storage or customer deliverieso Work cross-functionally with all teams to promote customer satisfaction by addressing or escalating concerns for quick resolutiono Contact customers as needed to.

Sausalito, CA, US

o Communicate with customers via inbound and outbound calls, emails and chato Triage Zendesk tickets to the appropriate team member or departmentso Assist Lead Support group with advanced escalations as neededo Perform order maintenance on customer’s orders via NetSuite as neededo Foster positive working relationships with peers and regular customers

US

o Review resumes and screen potential candidateso Interview candidates over the phone and in person to select the most qualified candidate for the position offeredo Oversee employee onboarding processes/trainingo Record and manage personal information in encrypted system of record, according to privacy lawsand written policieso Recommend future staffing.

US

o Manage a team of 30 – 100 personnel to ensure the store reaches its sales and productivity goals o Assume Store Director responsibilities in their absence: district-wide conference calls, reportingsales, department check-ins to redistribute or allocate available resourceso Troubleshoot various IT issues, assist team members with hardware and software.