Chase Mangham Email & Phone Number

Greater Denver Area

• Managed a team of support technicians in resolving IT issues for mostly veterinary clients. Ensured my team used the tools at their disposal to identify, document, track and resolve reported problems, both remotely and.
• Prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time while maximizing client experience.
• Interview, hire, develop, and train new support technicians
• Take white-glove approach to customer care, focusing on clear and regular client communication of issues with prompt responses.
• Use suite of reporting tools to generate graphs and identify metrics to track the success of the service desk and present these metrics in a weekly meeting.
• Perform triaging of incoming tickets, ensuring issues are properly categorized and assigned to appropriate engineers.

Irving, TX

• Served as trusted adviser and champion of client successResponsible for organizing and helping accounts access their strategic planning resources and support through Microsoft.
• Coordinating with support engineers to escalate support incidents, organizing and guiding consultations between Microsoft cloud engineers and partner contacts.
• Working directly with Partner Company C-level executives, Marketing Leads, IT Directors, Support Directors, and Director Operations to reach business goals.
• Organized and planned strategic company reorgs, product implementations, database migrations, marketing plan creation and implementation, and assisting companies in migrating to a subscription based revenue model..
• Increased portfolio benefit consumption by over 30% and have exceeded tracked KPIs every month.

Denton, Texas

• Assisted companies in implementing cloud-based document management solutions, including Dropbox, Google Drive, Office 365, Box, etc…
• Effectively coordinated personnel in IT, Contracts/Legal, Logistics, Billing, and Print Production in offices locally, in Canada, the United Kingdom, and across the United States.
• Worked closely with customer’s marketing departments to implement best practices to decrease costs, eliminate wasteful outsourcing, and significantly increase the quality of print media marketing materials.

Dallas/Fort Worth Area

Responsible for maintaining customer accounts and relations in a fast-paced selling environment. Coordinating logistics personnel, equipment delivery and gained mastery of Oracle MS-DOS based front-end, enterprise application software with administrator level access. Responsible for maintaining sales records, calculating revenue and losses, and the.

Bachelor Of Business Administration (Bba), Marketing, 3.8

Worked extensively with groups of peers to achieve a variety of project and education goals.

High School Diploma With Honors

Activities and Societies: Gifted and Talented Program