Chase Mccain Email & Phone Number

Washington, Dc, Us

Ashburn, Virginia, United States

• Provide in-depth knowledge of Cisco Smart Accounts, Reseller Agreements, and License Portal Management to the organization as the resident expert.• Provide licensing expertise to Cubic internally including Purchasing, Systems Engineering, and Production on Cisco devices.• Assist system engineers with hardware and software testing on M3X and M3-SE devices.• Test, upgrade, and license Vocality RoIP devices for both domestic and international customers. • High visibility position on the Delivery Management team and relied upon by the Supply Chain and Engineering teams.• Last point of escalation to resolve issues through either the distributor or Cisco directly, while interacting regularly with functional teams to address ongoing challenges and provide solutions to issues

• Execute Tier II escalated Cisco licensing transactions as per prescribed guidelines and timelines to meet SLA targets. Participate and supports the daily huddles, provides training/input on process/ business to the team to ensure delivery predictability.• Handles/ helps resolve escalation at the process level to ensure high customer satisfaction for Smart and PAK-based traditional licenses and devices.• Reviews and validates the inputs and creates case studies/FAQs to capture tacit knowledge.• Participate in the ideation process and produce the documentation and trains the team on the reengineered process to meet client and internal commitments on a continuous basis.• Supports the TL by training people on process/ domain as part pf the growth plan to ensure high E-Sat• Conducts training for the team to ensure right skilling• Work with cross functional teams to ad Fix customer issues that are analytical, repeatable/non-repeatable in nature from various licensing functions and require dealing with multiple stakeholders. This includes cases directly from customers and Internals• Collaborate with Client business entities and Operations to deliver an outstanding customer experience by supporting end-to-end Smart Licensing / Smart account set up and order fulfillment via systems, processes, and policies• Address licensing issues and help to resolve them

Raleigh, North Carolina, United States

• Worked as part of a team of engineers that troubleshoots reported technical, operational, and network issues ranging from moderate to severe, efficiently.• Thorough understanding, and utilization of Wireshark to investigate in-depth SIP calls, RTP Streams, and the associated SIP call legs• In depth knowledge of SIP/SDP; protocols, errors, logs, and information in addition to proper routing protocol for both SIP calls and messaging• Worked, and collaborated with a multitude of major fellow telecommunication and messaging carriers to further resolve issues.• Knowledge and skills of live capturing and investigating the network packets/traffic sent across a network

Raleigh-Durham, North Carolina Area

• Organize and prepare all administrative paperwork in accordance to each in-house guest.• Point of contact for guests during all stages of their stay including any special accommodations.

• Responsible for providing support to for Cisco Cloud based products• Handling and driving to resolution of Tier 1 inbound requests coming from different channels and on different platforms• Documenting interactions and collecting necessary logs from customer’s networks and performing Site Administrative duties• Apply intermediate knowledge of SIP, HTTP(s) communications, Certificates, SSO, APIs, Expressways, Proxies and Firewalls• Support knowledge of networking concepts such as NAT, DHCP, DNS, VPN, DDNS, Static Routing, VOIP, Port Forwarding, Port Triggering & Firewall

Raleigh-Durham, North Carolina Area

• Resolve all inbound inquiries and issues regarding patient account statements, bad debt write offs, explanation of benefits, balance due, and other patient and insurance billing related scenarios.• Analyze the patient's problem that is presented by collecting information and data and conducting thorough research within all systems• Take appropriate action to ensure accurate insurance information and file and/or appeal claims with insurance companies according to department guidelines.• Provide financial counseling to patients, guarantors, and attorneys regarding charges for health care services.

Raleigh-Durham, North Carolina Area

• Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.• Exercise knowledge of medical terminology and clerical principles to manage and prepare referrals, schedule ancillary, and distribute sensitive information to providers, nurses, and financial care counselors.

Charlotte, North Carolina Area

• Ability to recommend clothing and accessories based on patron tastes• Accurately and efficiently operated the cash register by processing payments and issued receipts, returns, credits or change due to customers.

Unc Charlotte

• Liaison between the department of Conference Services and various summer conference groups and camps• Encompass the final stages of the pre-planning process, on-site registration and all tasks involved to ensure smooth and successful conferences.• Facilitated weekly meetings and provided on-site assistance for groups and effectively evaluate each conference event for future planning.

Unc Charlotte

• Serve as valuable campus resources for residents.• Initiate and organize floor and hall-wide activities and programs.• Build a positive and inclusive community along with policy enforcement.

Naval Air Systems Command

• Provided engineering support to the AIR-4.5.3 Common System Integration Lab (CSIL) with day to day operations and tasking in support of rotary and fixed wing aircraft.• Made avionics hardware configuration changes, conducted software testing, and navigation sensor testing• Contracted for Navmar Applied Sciences Corporation

Bachelor Of Arts (B.A.), Organizational Communication, General

Activities and Societies: President - NAACP, UNC Charlotte Chapter Member - Collegiate 100 Student Alumni Ambassador Mentor - Leadership.

Information Technology