Chase Wright Email & Phone Number

Atlanta, GA, US

Atlanta, GA, US

• Built and led high performing team responsible for driving CORL's Renewal and Customer Success Strategy
• Defined and developed customer adoption stages and on-boarding journey at scale
• Implemented metrics-based tracking to make data-driven decisions for team and customer base
• Led the release and implementation of new flagship product for business pivot

San Mateo, California, US

• Supported US expansion to build CS team. Bridged gaps between cultural and business differences.
• Leveraged enterprise experience to manage strategic accounts and prevent churn.
• Defined best practices to provide structure for go-to-market team to enhance service delivery and customer experience.
• Defended against churn throughout company pivot.

Redwood City, CA, US

• Responsible for ACV renewals and adoption and managed a portfolio of $17M+
• Helped build Customer Success team to support aggressive growth and IPO and improve customer retention
• Established scalable practices for customer onboarding, success plans, and customer touchpoints
• Developed enterprise expansion plays for top accounts and conducted customer lifecycle analysis to identify customer downgrades and churn reasons
• Mentor Success Managers to build the team’s Enterprise capabilities to strengthen customer relationships, identify and pursue growth opportunities, and reduce customer churn.

Fort Lauderdale, FL, US

• Responsible for managing and expanding strategic Citrix Cloud accounts with a portfolio value of $7M+
• Develop and implemented account plans to drive customer value and increased consumption, reporting on key success measures to demonstrate value and reduce risk of attrition
• Manage internal relationships across Sales, Product Management, and Services to ensure a coherent and consistent customer experience
• Fostered client relationships to establish status as a trusted adviser for clients
• Customer Success, product adoption, education, communications, and active use

Fort Lauderdale, FL, US

• Provided consulting services across a wide range of industries by working with clients to understand their needs to design and deliver solutions to meet business objectives.
• Responsible for delivering large technical deployments. Created architectural designs and deployed technical solutions to support users located across the globe.
• Led cross functional teams to ensure the success for consulting engagements. Tracked progress towards objectives, overcoming challenges as needed to drive projects forward.
• Built strong client relations by delivering on commitments, managing stakeholder expectations, and becoming a trusted advisor for my customers
• Consulting Services, Solutions Architecture, On-Premise, Business Technology, Strategy

Fort Lauderdale, FL, US

• Managed international joint venture with Microsoft to develop a new service offering leveraging Microsoft Azure in business continuity solutions. The initiative required close collaboration with international.
• Led a team of seven in the successful reengagement of an at-risk mobility client in Mexico (43,000 employees; $4.7 billion in revenue), winning follow-on work for the account and bolstering the company’s relationship.
• Implemented state-of-the-art desktop solution for New York hospital (2,600 beds; 20,000 hospital staff), collaborating with hospital executives and medical staff to design a customized IT solution that supports.

Fort Lauderdale, FL, US

• Provided consulting services across 11 European and Middle Eastern countries, expertly managing language and cultural barriers.
• Deployed Europe’s largest mobility solution, providing 1,000+ employees secure access to sensitive data and improving productivity of employees in the field.
• Managed enterprise workforce analysis and cloud migration project that spanned three continents on behalf of a professional services client (14,000 employees; $3.6 billion in revenue) to reduce operational costs and to.
• Led 15 management strategy projects to review clients’ technical assets, service offerings, and organizational structures to report to senior management on the improvements required for their Citrix solutions.
• International business, Technology Consulting and practice management, Emerging technology, Business analysis and reporting

Fort Lauderdale, FL, US

• Member of Worldwide Consulting team that develops and implements strategies for Citrix Consulting across four global regions.
• Served on the management team that led the post-acquisition integration of Zenprise, a Mobile Device Management company, and designed a framework to integrate products into Citrix Consulting’s service offerings.
• Developed a go-to-market strategy for the newly-acquired, mobile service offering and identified synergies to facilitate its integration into existing Citrix solutions.
• Planned and hosted product seminars at annual corporate summit showcasing the new mobility product to 100+ existing and prospective clients to demonstrate the technology and capture additional business.
• Authored 8 technical whitepapers addressing topics such as securing mobile communications and supporting Citrix infrastructures.
• Information Technology Consultant, Consulting Governance, Emerging Technology

Master Of Business Administration - Mba

Bs, Operations Management, International Affairs