Chasen Stephenson Email & Phone Number

Charlotte, Nc, Us

• Spearhead the development and execution of strategic marketing plans aimed at driving clinic acquisition, activation, and retention for new digital veterinary product expected to net $50M/year• Oversee agency partnerships to create compelling professional IMC creative, content, and assets• Lead communication initiatives with the field team and work closely with cross-functional teams to ensure the alignment and achievement of growth objectives• Work effectively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution• Represent the voice of the customer in senior-level management meetings, ensuring client needs and insights drive strategic decisions

Champaign, Illinois, United States

• 2024 Rookie of The Year • Managed the objectives and needs of 160+ diverse Veterinary and Pet retail accounts across Illinois and Indiana• Grew territory market share by 1.9% vs prior year• Partnered cross-functionally with internal and external nutritional experts to provide 51 education opportunities to veterinary staff members• Represented the Hill’s brand as a host for 34 veterinary professionals during the March 2024 Hill’s Transforming Lives Tour • Collaborated with team members to create unique and engaging new product rollouts that grew the business and enriched pets’ lives

• Served as the primary instructor for a total of eight sections of BIO 181, Introductory Biology Laboratory: Ecology, Evolution, & Biodiversity (Fall 2021, Spring 2022, Summer 2022, Fall 2022)• Developed engaging educational materials (PowerPoint presentations, Kahoot quizzes, etc.) in accordance with an established curriculum to aid course instruction• Articulated fundamental and complex scientific concepts and laboratory skills to large groups• Developed curriculum and coordinated across various organizations to plan daily activities for study abroad trip to the Galapagos Islands • Presented current research on aye-aye lemur maternal behavior at national and international conferences

North Carolina, United States

• Assisted veterinarians in triage, critical patient care, radiology, surgery, dentistry, and routine patient care• Trained new employees on hospital practices and operation of in-house laboratory analyzers• Educated clients on the purpose and importance of routine lab work as well as general preventative pet care • Developed educational materials to drive clients to provide exceptional care for their pets via diet and preventative care • Collaborated with vendors to promote new and existing pet health products to clients and staff • Identified areas of clinic pain points and implemented workflow processes throughout the hospital to improve efficiency, customer experience, and minimize sources of error in a fast-paced environment • Developed clinic-wide training and protocol manual to be used across all areas of the hospital including client facing roles as well as assistant roles

North Carolina State University

• Coded previously unseen footage of a mother and infant aye-aye lemur at the Duke Lemur Center to investigate maternal care behaviors • Lead weekly meetings to assist undergraduate researchers in their projects and papers • Created experimental design projects and identified future areas of research

Raleigh-Durham, North Carolina Area

• Created, organized, prepared medical records for all clients and patients • Scheduled, changed, deleted, and confirmed all appointments for clients and patients • Contacted clients following their appointment to address any questions or concerns• Answered multi-line phones, faxed medical records, greeted clients, ordered/filled prescriptions • Completed invoices, processed monetary transactions, and filed paperwork regarding daily income • Entered previous medical history and maintained current medical records patients

Master'S Degree, Biology/Biological Sciences, General

Bachelor'S Degree, Psychology