Chase Nogle Email & Phone Number

Santa Barbara, Ca, Us

●Provide technical support to LogicMonitor Premier Support customers via chat, ticket, and phone.●Act as the dedicated Premier Support Engineer for assigned accounts.●Schedule and lead Premier Support kickoff calls in collaboration with the Customer Success Team.●Conduct quarterly health checks for assigned accounts.●Address issues identified during health checks with scheduled remediation sessions.●Perform daily, weekly, and monthly proactive support checks to maximize value for assigned accounts.●Serve as a liaison between clients and internal development for escalated issues, including product enhancements, bug resolutions, and product education.

Santa Barbara, Ca, Us

● Serve as liaison between client and internal development for all escalated product related issues, including product enhancements, bug resolution and overall product education● Update/create documentation for public-facing articles● Support testing and deployment of internal system tools● Receive and enter custom or new datasource development requests to the datasource queue● Suggest ideas to scale support, to reduce incidents, increase self service, and reduce engineering involvement while increasing satisfaction● Share customer feedback and case studies with Marketing, as appropriate● Provide input on product refinements and additions● Create content to be utilized for Support Knowledge Base

Austin, Texas, Us

● Received and deployed desktop, laptop, Chromebook, tablet, and iOS devices to students and staff while assigned to a school within the district. Devices were tested and imaged to district specifications, and inventory was tracked and reported to an AISD supervisor.● Provided deskside support and troubleshooting for those at the school, including hardware repairs, software troubleshooting, and equipment set up, with ticketing using ServiceNow.

Denver, Co, Us

● Imaged ~100 devices including desktops, laptops, Toughbooks and servers acquired by the client, Validus Energy, from Ovintiv and assisted in deploying them around the office and at drilling sites. Backup/ destruction of previous company data was done before imaging. Imaging included standard hardware cleanup/ repair, installation of company security/ monitoring software, and installation of/connection to company VPN.

Austin, Tx, Us

● Provided remote IT support for ~36000 HHSC employees and an agent for the tier 1/2 consolidated help desk. Coordinated and/or reviewed and prioritized incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identified and logged the type of problem and monitored the status to ensure a timely resolution using agency incident tracking software (Remedy) for all calls. Escalated difficult problems to a higher level of support.● Helped set up user profiles on client-systems, interacted with directory structures; reset passwords; interacted with departmental groups. Coordinated the update of computers and applications. Maintained computer and hardware inventory records for new and surplus equipment. Prepared reports on systems efficiency and utilization. Participated in user acceptance testing prior to deployment of new hardware and software.● Consistent top performer in metrics such as call time (lowest average), first call resolve (highest average), and customer satisfaction (highest average, survey emailed after each call). Helped with the deployment and support of the Vaccine Allocation and Ordering System (VAOS), which allowed publicly funded hospitals and clinics to order the vaccine through HHSC.

79409, Tx, Us

● Provided technical support and assistance as a part of the on-site library IT team at the school. Services provided included basic hardware troubleshooting and repair for PCs and laptops, management of student Office 365 accounts, and data recovery/ transfer. Also provided hardware and software support for events such as sporting events and graduation. Assisted IT Manager with server maintenance and back up.

New Braunfels, Texas, Us

● Summer internship touching all aspects of marketing within the waterpark chain. Created and tested media for outlets including billboard, print, email, and social media. Assisted the marketing team in sales of large group tickets, and then created reports on the performance and satisfaction of said groups. Produced monthly reports based on surveys, sales data, and web analytics. Assisted in remote media appearances.

● Administrative assistant for the regional executives at the regional flagship store of the grocery store chain. Assisted with hiring, training, scheduling, performance management (including discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinated scheduling with the Grocery Manager. Assisted with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate).● Assisted with ensuring proper bookkeeping procedures were implemented. Assisted with ordering supplies for front-end maintenance of the store. Coordinated needs with the Grocery Manager. Assisted with performance evaluations and coaching sessions of all team members within the department and completion in a timely manner. Assisted with all payroll and accounting procedures and their implementation in store.