Chase Nogle Email & Phone Number

Santa Barbara, CA, US

• Provide technical support to LogicMonitor Premier Support customers via chat, ticket, and phone.
• Act as the dedicated Premier Support Engineer for assigned accounts.
• Schedule and lead Premier Support kickoff calls in collaboration with the Customer Success Team.
• Conduct quarterly health checks for assigned accounts.
• Address issues identified during health checks with scheduled remediation sessions.
• Perform daily, weekly, and monthly proactive support checks to maximize value for assigned accounts.

Santa Barbara, CA, US

• Serve as liaison between client and internal development for all escalated product related issues, including product enhancements, bug resolution and overall product education
• Update/create documentation for public-facing articles
• Support testing and deployment of internal system tools
• Receive and enter custom or new datasource development requests to the datasource queue
• Suggest ideas to scale support, to reduce incidents, increase self service, and reduce engineering involvement while increasing satisfaction
• Share customer feedback and case studies with Marketing, as appropriate

Austin, Texas, US

• Received and deployed desktop, laptop, Chromebook, tablet, and iOS devices to students and staff while assigned to a school within the district. Devices were tested and imaged to district specifications, and inventory.
• Provided deskside support and troubleshooting for those at the school, including hardware repairs, software troubleshooting, and equipment set up, with ticketing using ServiceNow.

Denver, CO, US

• Imaged ~100 devices including desktops, laptops, Toughbooks and servers acquired by the client, Validus Energy, from Ovintiv and assisted in deploying them around the office and at drilling sites. Backup/ destruction.

Austin, TX, US

• Provided remote IT support for ~36000 HHSC employees and an agent for the tier 1/2 consolidated help desk. Coordinated and/or reviewed and prioritized incoming operational issues and requests for technical assistance.
• Helped set up user profiles on client-systems, interacted with directory structures; reset passwords; interacted with departmental groups. Coordinated the update of computers and applications. Maintained computer and.
• Consistent top performer in metrics such as call time (lowest average), first call resolve (highest average), and customer satisfaction (highest average, survey emailed after each call). Helped with the deployment and.

79409, TX, US

• Provided technical support and assistance as a part of the on-site library IT team at the school. Services provided included basic hardware troubleshooting and repair for PCs and laptops, management of student Office.

New Braunfels, Texas, US

• Summer internship touching all aspects of marketing within the waterpark chain. Created and tested media for outlets including billboard, print, email, and social media. Assisted the marketing team in sales of large.

• Administrative assistant for the regional executives at the regional flagship store of the grocery store chain. Assisted with hiring, training, scheduling, performance management (including discipline, separations.
• Assisted with ensuring proper bookkeeping procedures were implemented. Assisted with ordering supplies for front-end maintenance of the store. Coordinated needs with the Grocery Manager. Assisted with performance.