Chase O. Email & Phone Number

Saint Paul, Mn, Us

Saint Paul, Mn, Us

Toronto, Ontario, Ca

• System Maintenance & Monitoring: Oversee the performance, security, and availability of company systems, servers, and networks through routine updates and performance checks.• Troubleshooting & Problem Resolution: Efficiently diagnose and resolve hardware, software, and network issues to minimize downtime and support smooth operations.• Network Management: Troubleshoot the company’s LAN infrastructure, including network switches, routers, and firewalls, to ensure reliable connectivity and performance.• User Support & Training: Provide comprehensive technical support and training to end users, addressing hardware, software, and networking needs to ensure efficient use of IT resources.• Security Management: Implement and maintain security protocols to protect systems from unauthorized access, malware, and data breaches, safeguarding critical business information.• Backup & Recovery: Manage data backup and disaster recovery processes to ensure business continuity and data integrity.• System Upgrades & Patching: Regularly update and patch systems, ensuring compliance with industry standards, security best practices, and optimal system performance.• Documentation & Reporting: Maintain thorough documentation of system configurations and troubleshooting procedures while providing detailed reports on system performance and resolutions.• Cross-functional Collaboration: Partner with cross-functional IT teams on infrastructure changes, software rollouts, and large-scale system implementations to enhance organizational efficiency.• Compliance & Auditing: Ensure all systems adhere to regulatory and industry standards, particularly within manufacturing and other highly regulated sectors.

• Conduct client needs assessments to understand technical requirements and business goals.• Design and implement IT solutions tailored to client specifications, optimizing system performance.• Provide expert advice on technology trends, best practices, and emerging solutions.• Configure and integrate hardware, software, and network components to create cohesive systems.• Collaborate with cross-functional teams to ensure seamless deployment and integration of IT solutions.• Perform troubleshooting and issue resolution, ensuring minimal system downtime and maximum uptime.• Implement and maintain security measures, including firewalls, encryption, and access controls.• Monitor and manage system performance, identifying opportunities for improvement and optimization.• Assist clients in planning and executing technology upgrades and migrations.• Create and maintain comprehensive documentation for systems, configurations, and procedures.• Conduct training sessions to educate clients and end-users on new technologies and processes.• Stay up-to-date with industry trends, certifications, and advancements to provide cutting-edge solutions.

Arlington, Virginia, Us

• Set up and troubleshoot military computer networks and systems to ensure operational efficiency.• Provide technical support for Army operations, including hardware and software maintenance.• Collaborate with Army personnel to support mission-critical IT systems.• Train soldiers in IT equipment usage and ensure compliance with security protocols.

Eagan, Minnesota, Us

• Configured, managed, and maintained networks; monitored system performance and resolved network issues, increasing uptime and response time by 20%.• Automated system administration processes using PowerShell scripting, resulting in completing tasks more quickly, freeing up resources, and increasing overall efficiency by 15%.• Implemented system monitoring and alerting infrastructure to track disk space, CPU usage, memory usage, application logs, and backup status across multi-tenant servers and proactively managed system performance and capacity.• Implemented security measures to protect network operations with access control lists, patch management, and system hardening techniques.• Installed and configured network applications to ensure secure communications, data integrity, and privacy.• Implemented endpoint automation deployment process for multi-tenancy endpoint provisioning for over 20 client-specific setups, while automating the process increased overall efficiency and labor cost by 80%• Develop and implement innovative solutions to enhance network performance, scalability, and reliability, ensuring optimal system operation and customer satisfaction.• Assist in the evaluation and selection of hardware and software solutions to meet the organization's system engineering needs, ensuring compatibility, scalability, and cost-effectiveness.• Work on and resolve escalated Helpdesk Tickets• Make sure that client documentation in well maintained• Mentor the "junior" service team members• Follow / create all our security procedures and keeping a vigilant eye for security issues• Identify opportunities for improvement and make constructive suggestions for change

Richfield, Minnesota, Us

• Welcome and engage with customers in a warm, friendly manner• Serve as a brand ambassador by bringing your passion for people and technology together to serve our customers• Recommend products and solutions that meet customers’ needs.• Assist customers with their purchases, returns and exchanges• Apply the appropriate knowledge and expertise through ongoing learning and development• Maintain merchandising and ensure your department is clean and well stocked

Eagan, Mn, Us

• On-Board Employees• Off-Board Employees• On-Board Laptops / iPads• Off-Board Laptops / iPads• Maintain Network / Server Operations• Manage Cloud Infrastructure• Manage Network Infrastructure• Manage Active Directory• Facilitate and Manage IT Budget• Create Documentation / Procedures / Protocols• Manage End-Point Devices / End-Point Security• Create Network Topologies / Build Topologies• Manage Security Operations | Identity / End-Point Security• Manage VoIP InfrastructureAccomplishments:• Inventoried Entire Organizations IT Inventory• Setup / Develop Identity Security and End-Point Security• Migrated VoIP Calling / Routing / Porting• Developing Azure Cloud Environment• Design / Developing End-User On-Boarding Experience• Setup Windows AutoPilot in Organization• Setup Security Policies / Best Practices• Carried Out PCI-DDS Compliance Evaluation & Implemented PCI-DDS Infrastructure / End-Point Security Compliance Requirements• Research & Setup Digital Signage & Teleconference Meeting• Setup & Enroll All Users in MFA• Setup & Integrate all Application use with SSO• Create Security Policies, Protocols, and Processes• Research & Present Badge Access Control

Twin Cities, Mn, Us

• Support Users & Troubleshoot Technical Problems• Build & Design Vanco IT Help Desk process & protocols• Build & Deploy User-Initiated Zero-Touch Deployment (ZTD)• Consult & Design IT Solutions for Organization• Lead / Manage macOS & iOS Fleet | MDM & Support• Train Employees on Learning IT Support role & Security• Build Out Azure Cloud EnvironmentAccomplishments:• Created new Asset Inventory Protocol & Enrolled all Bloomington, MN assets in EndPoint Manager• Setup / Build / Deploy macOS Auto Enrollment with End-User Initialization• Plan / Design / Deploy / Maintain HQ Executive Boardroom Multi-Media Integration• Manage & Maintain macOS & Mobile Device Fleet• Implement & Deploy Zoom Rooms & Teams Rooms

New York, Ny, Us

• Create financial reports and documentation for review by store management staff.• Streamline opening and closing procedures as integral member of store staff.• Prepare merchandise for distribution and placement across sales floor by building pallets and tagging products.• Engage with customers to build rapport and promote long-term loyalty for increased sales.• Increase sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.

New York, Ny, Us

• Sold shirts, pants, and cross-sell products• Operating POS system (NewStore)• Assisted with inventory and merchandising

Us

• Provide Level 1 (first responder) support to user issues.• Configured hardware, devices and software to set up work stations for employees.• Assist System/Network Administrators in computer room operations by building, deploying and maintaining servers.• Resolve diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Collaborate with vendors to locate replacement components and resolve advanced problems.• Record and maintained relevant notes for each client and work order.• Explain technical information in clear terms to non-technical individuals to promote better understanding.• Install security applications, policies, and devices and suggested additional security measures.• Built Out our Azure Cloud Environment (Virtual Machines, VNET, End-Point Manager, Intune, and Microsoft Defender Security Center)Accomplishments:• Migration from ManageEngine MDM to Microsoft Azure EndPoint• Configure & Deploy macOS Zero-Touch Deployment (ZTD)• Configure & Deploy Windows AutoPilot

Plano, Texas, Us

• Sold shirts, pants, and cross-sell products• Operating POS system (NRC Silver)• Assisted with inventory and merchandising• Ran Customer Service DeskAccomplishment / Honor: Top 5% of National Sales

Student Help Desk inside York Community High School• Assist students / teachers with computers problems• Create help desk tickets / answer phone calls• Repair all student computers inside district (7,000+)• Coordinated with other technicians about the computers• Created, designed, and managed York TSI website• Created & Implemented Single Sign-On (SSO) for Technicians and Students to access resources all in one dashboard with the appropriate roles and information• Created documentation for students, teachers, alumni, and parents to reference for Elmhurst Community Unit School District 205’s 1:1 ProgramCreated an internal guidebook for all technicians on how to handle protocols with each customer interaction experienced and protocols on how to do each repair.

Edina, Mn, Us

• Piloted 1:1 Laptop / iPad Program• Image Laptops / iPads (Student, Teacher, and Admin)• Assist in Re-Deployment of new 1:1 Laptop / iPad Program• Researched and present technology to the technology boardCreated School Mobile Application

Computer Networking Systems

Computer Networking Systems / Information Security Operations

Cisco Certified Network Associate (Ccna)

Ccna Cyberops Associate

High School Diploma