My role involves leading a team of 50+ professionals across North America to provide exceptional consulting and delivery services to home care agencies.I am responsible for ensuring that our customers receive the highest level of expertise and guidance in implementing and utilizing our platform, which includes overseeing discovery, project management, implementation, training, and optimization services.Ultimately, my goal is to help our customers achieve their desired outcomes, increase their operational efficiency, and improve the quality of care provided to their patients through our innovative technology and expert services.

Leader in implementation and AlayaCare advisory services for U.S. Home Care and Home Infusion providers.

Oversee U.S. Client Services Division including strategy, implementation and operations at AlayaCare. Specializing in delivering better outcomes for home care agencies across the U.S. as well as Home Infusion services.

Program level planning for, and implementation of, large regional and vertical market area programs (eg. United States, patient and community pharmacy support services).Implementing multiple, concurrent projects and applying (and helping to define best practices for) established project methodologies across a client's lifecycle. Leading large project teams and providing direction to Client Success Managers and Associates.Providing subject matter expertise regarding the specific vertical or regional market area of AlayaCare’s business. This includes and is not limited to: supporting sales efforts, product guidance, implementation and client experience best practices.

Encouraged scope growth to meet the emerging needs of the region or vertical. Planned for scope change and proactively managed tasks to prevent delays in the project schedule.Lead ongoing client communications and reporting on client status and happiness to internal and external stakeholders. Provided phone based and on-site strategic and tactical consulting related to AlayaCare projects. This included workflow analysis, requirements gathering, and business process optimization.Prepared project documents and provided training to clients. Contributed to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to our clients.

Acted as the lead business analyst on a major Canadian bank cheque processing transformation. Owned System Requirements for multiple work streams, working day to day with client stakeholders and IBM developers to deliver a full-scale solution.

Graduate Consulting By Degrees Program• Roles included: Program Manager of DevOps enablement project for a large Canadian insurance company, Test Analyst of mobile application development project for a global transportation company, Business Analyst for Omni-Channel Customer Experience Workshops• Responsible for: o Gathering and writing business and technical requirementso Leading client design workshopso Preparing bids and proposals for additional scope and opportunities

• Developed in-depth competitive analyses on company solutions and presented conclusions to the Director of Marketing and Executive Leadership team• Initiated and nurtured potential sales opportunities through new marketing projects and cold calling