Facilitates onboarding of SaaS solutions for on average of 200 clients per month.Onboarding and training of SEs. This led to the expansion of the department’s services to operate 24/7.Interfacing with our sales, engineering, product, and customer success teams to build solutions that solve our customers’ problemsHands-on experience with API-driven products.On call to service and IT customer service.

IT helpdesk for clients' mobile devices, home networks, and IPTV solutions.Expanded networking proficiency by working with Cisco, Aris, and Linksys internet and cable devices, contributing to market expansion during the company's foray into mobile devices.Successfully upsold products by addressing client pain points through a deep understanding of internet networking and hardware devices using Zendesk, Cisco, Netcracker for VNF management and Nokia’s Nuage Network for SD-WAN… Show more IT helpdesk for clients' mobile devices, home networks, and IPTV solutions.Expanded networking proficiency by working with Cisco, Aris, and Linksys internet and cable devices, contributing to market expansion during the company's foray into mobile devices.Successfully upsold products by addressing client pain points through a deep understanding of internet networking and hardware devices using Zendesk, Cisco, Netcracker for VNF management and Nokia’s Nuage Network for SD-WAN technology..Led training sessions for 15 staff members on best practices with mobile devices. This encompassed operations relating to cloud solutions, and data transfer.Understanding IoT helped me better solve client internet speed and connectivity issues and assist in upselling. Show less

Bridge the gap between technology to the client and help improve help desk staff customer service and communication with clients.Handling day-to-today triage, investigation, and mitigation of security threats with customers mobile devices.Developing internal and external documentation, including detailed procedures, playbooks, and operational metrics.Providing network and device analysis for remediation of problematic conditions.Assist clients in setting up existing and building… Show more Bridge the gap between technology to the client and help improve help desk staff customer service and communication with clients.Handling day-to-today triage, investigation, and mitigation of security threats with customers mobile devices.Developing internal and external documentation, including detailed procedures, playbooks, and operational metrics.Providing network and device analysis for remediation of problematic conditions.Assist clients in setting up existing and building VPN solutions to better secure their devices Show less

I won multiple employee of the month awards, met sales goals as far as selling specific product as well as winning many sales contests.