Chase Spadavecchia Email & Phone Number

Logan Township, New Jersey

Division: Woodstown Central Railroad• Analyzed with Director to determine intangible and operational areas of improvement.• Developed additional revenue streams through creation of new events and programs.• Executed transition of new ticketing sales system (FareHarbor) and facilitated its resources.• Communicated with guests to resolve issues, change reservations, and book private events.• Managed gift shop vendors/restocking, creating new products, and use of point-of-sales… Show more Division: Woodstown Central Railroad• Analyzed with Director to determine intangible and operational areas of improvement.• Developed additional revenue streams through creation of new events and programs.• Executed transition of new ticketing sales system (FareHarbor) and facilitated its resources.• Communicated with guests to resolve issues, change reservations, and book private events.• Managed gift shop vendors/restocking, creating new products, and use of point-of-sales system.• Implemented protocols regarding experience flow, crew interactions, and event scripts/music.• Assisted in creation of employee guidebook in accordance with human resources policies.• Designed brochures, signage, tickets, menus, media, flyers, and videos. Show less

New Hope, Pennsylvania, United States

•Oversaw up to 30 employees in a variety of positions across property in multiple buildings•Implemented operational decisions on best judgment in order to preserve guest experience•Worked with management to ensure guest experience was being preserved

•Created documentation outlining policy and procedures for front-end staff•Assisted in development of events with passenger service manager and food & beverage manager•Assists with mechanical restoration of historic railroad equipment

•Developed social media content on Facebook and Instagram•Utilized data analytics to achieve more public reach and to gain followers•Collaborated with other departments to share updates regarding projects and events

Jamison, Pennsylvania, United States

•Provided fast and high-quality customer service as a cashier•Trained and helped other employees learn company operation procedures•Assisted management with tasks or held positions not regularly assigned

Bachelor'S Degree, Tourism And Hospitality Management

Marketing/Marketing Management, General

Business Administration And Management, General