Chase Wersal Email & Phone Number

Chicago, Illinois, United States

Streamlined monthly reporting to senior leadership by implementing KPIs and standardizing the reporting process across all locations. Manage day to day operations of 7 retail locations across 2 states using business acumen, problem solving skills and relationship building to achieve desired goals.Create, implement, and monitor day-to-day operational systems, reports, and processes that provide visibility into goals, progress, and obstacles for our key initiatives. These include projects such as creating Salesforce reports and dashboards to provide leadership team with more visibility into the health of the business.Develop and monitor KPI'sDevelop business strategies through testing and experimentation to uncover what has the biggest impact on the customer experience, employee experience and bottom line by identifying the most impactful opportunities and quickly implementing and testing over a short period and either create a permanent process or drop and move to the next one.Ran company wide biweekly payroll including hourly, salary, commissioned employees.Managed employee health insurance benefits by creating partnership with providers from Blue Cross Blue Shield, BMO bank partners for a company wide 401k and HSA plan and Aflac providers for additional benefits. This included running company wide annual enrollment and managed all new hire enrollment.Facilitated team development through creation of an employee university and team workshops to facilitate training sessions, resulting in increased retention and visibility into employee development.Improved Operational Process for daycare and overnight operations resulting in a 10% reduction of customer dissatisfaction cases post stay.Manage retail inventory through Salesforce and continuously track pricing and stock levels to ensure an up to date count.

Chicago, Illinois, United States

Greater Chicago Area

Developed annual budgets in excess of $4,000,000 in gross annual revenue and prepared monthly, quarterly and annual P&L statements for senior leadership.Increased year over year membership unit sales from 2018-2019 by 20% and increased member retention by 15%.Drive the sale of 100+ membership units, $100,000 in personal training revenue and over $10,000 in Spa revenue monthly.Managed the COVID mandated shutdown that resulted in furloughing my entire team and successfully rehiring and revitalizing the business after 3 months of closure.Develop annual sales and marketing plans that include community involvement with the chamber of commerce, monthly events for both lead generation and member experience and outside events and sponsorship to advertise and sell the brand to prospective members.Administer performance evaluations and employee development plans.Increased customer satisfaction metrics tracked through Medallia's customer engagement surveys.Create monthly P&L reports for the accounting team to monitor club financial and performance to budget.

Greater Chicago Area

Greater Chicago Area

Part of the opening team for a first of its kind multi-branded complex with 650 total rooms and 25,000 square feet of shared meeting space. Supervise hotel operations with a focus in the front office staff, housekeeping and maintenance staff, including a unionized engineering team. Manage a shared Laundry department responsible for over 650 rooms between three individual brands of hotels, which included all day to day laundry operations, maintaining PAR levels between the three brands while balancing each property's individual budgets and managing productivity within the laundry staff. Work with sales and events team to execute large scale multi day conferences with 100+ attendees

San Antonio, Texas Area

Developed hotel specific upgrade program that brought in an additional $18-$22k in monthly revenue. Supervise the day to day operations of the Front Desk, Bell Stand, Concierge Desk, and AYS departments. Manager on Duty for dual 512 and 1,0001 room downtown properties Prepare staffing schedules, payroll, and monitor labor Lead staff with daily stand-up meetings, and assist with the planning and facilitation of operations meetings Winner of the 2012 Marriott hotel of the year.