Chashanth Chandran Email & Phone Number

United States

United Arab Emirates

Closely worked +10 years with Sales operations, Channel Operation, Service Fulfillment, Activation, NOC, Contact Center, Billing, IT, revenue assurance, Marketing, Service management .• Analytic and solve problem for Large Enterprise Verticals: ATE-HH, RCCOGM, AUH- Hunting, & Government.• Design and generate reports, schedules required to monitor/analyse the team. • Have sound knowledge about all the product and process (Simple & Complex products). • Expert in product testing, CR validation and work instruction preparation. • Evaluate TQC/BRM results and impact to product launch. • Validate activities based on developed applications, systems and customer experiences as per business requirements.• Perform duties with limited supervision as team lead. Good knowledge about commercial offers, tariffs & other processes • Responsible for all aspects of Sales Operation. • Work with the management in coordinating to achieve customer’s goals • Use a proactive on each and every issue related to the respective carriers • Providing training for staff on both technical and operational products related issues • Analyses Work Order events and performs root cause analysis to prevent similar impairments/ outages • Responsible for managing Customer /agent’s requirements based on reports, emails and phone calls by identifying issues and taking ownership of the issue and fix • Fixing Work Order issues in a daily basis, which are rejected from Network side. • Develop validate Daily report of Enterprise Work Orders. • Coordinate with IT and Billing Team to fix the related issues • Perform advanced troubleshooting and Work Order issues.

Cochin Area, India

• Communicate clearly and efficiently with participants, promote good listening skills. • Answer participant questions, as well as question participant to obtain full understating of what information being requested. • Investigates and resolves software and hardware problems of customer per established performance criteria. • Effectively trains the customer to maximize the use of their system. • Provide essential software and support for the same reason • Document all queries with regards to participant accurately using Chat Tracking system. • Knowledge of products, provide quality technical support on every opportunity .