*Project lead in SaaS/CRM selection, testing, training and implementation processes and detailed documentation.*Delivered critical insights and building systems that drove transformative revenue and performance increases for clients.*Successful Project Management with the ability to manage stakeholder expectations and willing to take full responsibility for the delivery of project objectives while focusing on key metrics: revenue growth, revenue per client, profit margin, client retention and customer satisfaction.*Worked with management to create purpose-driven training materials to educate team members in the onboarding, implementation, and utilization of SaaS.*Established sound onboarding programs from scratch and improving training processes and procedures with all Team levels: front-facing customer support (Tier 1), escalated manager issues (Tier 2) through Development (Tier 3).*Exceptional ability to collaborate with team members and teach new concepts in an effective manner.*Proven track record of analyzing requirements and designing innovative solutions that meet customer goals utilizing S.M.A.R.T. and Agile methodologies.*Excellent at reducing overly complicated, unstructured customer conflicts into a set of simple and structured resolutions and at handling escalation procedures.*Provide leadership and coaching to assure that all employees succeed in meeting established individual performance goals as well as career growth.*Brand development, multi-channel sales & marketing strategy development, implementation & analysis.*B2B & B2C sales/marketing programs drafting policies, training course materials, advertising programs and structuring commercial presentations.*Comprehensive database management and market analysis.*Initiated programs to engage people and divisions that were reluctant to accept new technology.*Managed and mentored a staff of 5 directors, 7 divisional managers and 95 associates.

In working with companies across the United States, I recognized a need for affordable, professional printing. So I made it my goal to bring you an opportunity that was not previously available.I sat down with some of the top printers to bring you this exciting new partnership, Stand Out Services. We provide affordably priced graphic design printing such as banners, corrugated yard signs, window and magnetic signage. We also provide multiple print options for brand design; business cards, folders, brochures, and letterhead. We know printing the product is only part of the process so we have also added a creative design division. So whether you need a little help with your graphics or if you are looking to build a consistent brand, we will put together a cost-effective, customized package based on your specific needs.

www.TomsRiverDoorandWindow.com

www.WaddleExteriors.com

www.IntegrityHomePro.com

ACXcommercial.com

www.allcountyexteriors.com

www.ByCarls.com