Chasity Evans Email & Phone Number

Chicago, Illinois, United States

- Responsible for overseeing and supervising the day to day security operations of an assigned client site- Support residential board meetings and events monthly & quarterly- Support and manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support- Ensure the client residential site is provided with high quality security services to protect people and property- Build, improve and maintain effective relationships with both residential client and employeesCoordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

Chicago, Illinois, United States

- Successfully set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction and financial management- Conducted all business with the highest of ethical and professional standards- Developed and maintained strong working relationships with senior management at all accounts; key region and corporate functions and counterparts across the organization- Oversee all managed business and client relationships- Performed daytime residential client visits and post inspections- Support residential board meetings and events monthly & quarterly- Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention- Keep records and prepare accurate and timely feedback / reports as required

Chicago, Illinois, United States

· Increased store revenue at various Target Mobile retail locations by cross-selling and upselling wireless products, accessories and services · Worked methodically and sufficiently within a team to develop creative sales strategies · Acquired product knowledge and understood various wireless technologies to aid customers in troubleshooting their devices · Analyzed customers technical issues to determine and provide recommendations on expert solutions, increasing sales efficiency by 15%

Chicago, Illinois, United States

· Executed troubleshooting analysis and resolved customer’s technical issues and mishaps · Operated trouble ticketing database system, documented customer issue and concerns while logging calls and inquiries · Resourcefully answered questions and resolved conflicts within a call center setting, offered suggestions and recommendations that would best support customer claims · Replied to all support requests and support emails within an appropriate and timely manner

Dekalb, Il

Graduate, Criminal Justice/Law Enforcement Administration, 3.0

Bachelor Of Arts (B.A.), Political Science And Government