Chasity Reid, M.P.A. Email & Phone Number

Greenville, South Carolina, United States

Columbia, South Carolina

* Supervise the store’s crew through assigning, directing, and following up all activities* Effectively communicate information both to and from management and crew * Train, coach, follow-up, and evaluate personnel in sales, marketing establishments, or tasks when appropriate* Handle all customer relation issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Work closely with my team to execute tasks and instruct them on how to handle difficult and complicated sales* Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised* Monitor sales activities to ensure that customers receive satisfactory service and quality goods* Establish and enforce credit demands and operating procedures* Price merchandise, execute display, reset departments following POGs, inventory stock and reorder when inventory drops to a specific level* Eliminating weekly deliveries effectively and efficiently while preventing shrinkage * Execute the daily cash report, balance deposits, and correct any cash overages and shortages* Update employees’ time clocks and correcting any missed punches for payroll accuracy at the end of the week* Assist in Pharmacy pick-up and drive-thru, while promoting and enforcing PHI, protected health information, and following the HIPAA, Health Insurance Portability and Accountability Act

Atlanta, Georgia

• Planned, organized, prepared(e.g. photos, flyers, presentations), coordinated and evaluated all written and oral communications of ODA directed to specific targeted audiences within the public, the media or government, according to guidelines established by the SBA Office of Communications and Public Liaison (OCPL) and the Office of Congressional and Legislative Affairs (OCLA).• Kept abreast of policies, procedures, regulations and legislative actions relevant to the disaster loan program. Kept abreast of legislative, regulatory and programmatic changes, their impact on the disaster loan program and any repercussions on loan applicants or recipients. Advised officials and/or external customers(media, the public, business and civic organizations, etc.) of program changes and other pertinent information when appropriate.• Represented the ODA as required in all dealings with other SBA non-disaster assistance offices, other Federal agencies such as FEMA, HUD, State Emergency Management Agencies, etc., state and local governmental and Congressional offices.• Acted as a spokesperson for ODA and supports the Center Director and Supervisory Public Affairs Specialist by making public appearances, preparing presentations, talking points or speeches as necessary. Communicated the Agency’s programs and objectives and ongoing activities related to disaster declarations with all levels of management and Congressional officials: continued to inform Center management of activities that may affect or have an impact on the operations of the Center. Initiated public speaking opportunities for disseminating disaster program information.• Solicited positive coverage of the SBA Disaster Program by requesting regular input from program managers and providing success stories to the Office of Disaster Assistance (ODA) Public Affairs Specialist.

* Greeted customers and answered questions regarding the store and its merchandise* Recommend, select, and help locate or obtain merchandise based on customer needs and desires* Computed sales prices, totaled purchases, and received and processed cash or credit payments through point of sale(POS) terminals, while accurately maintaining the cash amount* Provided excellent customer service by responding to customers' issues appropriately and assisted with locating merchandise* Stocked and recovered merchandise to decrease shrinkage and to provide customers with their desired selections* Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices* Exchanged merchandise for customers and accept returns* Placed special orders or call other stores to find desired items* Prepared merchandise for purchase or rental* Watched for and recognized security risks and thefts and knew how to prevent or handle these situations* Ticketed, arranged, and displayed merchandise to promote sales

* Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs* Reviewed annual financial statements to ensure all qualifications are met to remain in 8(a) program, as well as acceptance of government contracting* Used GLS for data entry to record and update each firm's contracts* Attended one-on-one meetings with potential business owners to provide advice and assist with getting their business started* Assisted in site visits to make sure the 8(a) firms' business locations are up to par* Answered telephones and gave information t o callers, took messages, or transferred calls to appropriate individuals* Operated office equipment, such as fax machines, copiers, and phone systems * Scheduled meetings and appointments and confirmed them for clients or supervisors in Microsoft Office Suite* Conducted interviews of successful business owners to write success stories on their business

Master Of Public Administration (M.P.A.), Public Administration, 4.0 Gpa

Graduated

Education record

Bachelor Of Science, Business Management

Member, The National Society Of Leadership And Success

Member, School of Honors, Benedict College Presenter, Foreign Language Conference, Benedict College Mentor, Girls Meet World, Benedict.

Member, School Of Honors

Presenter, Foreign Language Conference, Benedict College Mentor, Girls Meet World, Benedict College Financial Banker Volunteer.