Nikole Chassagne Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Manage and oversee the entire HR function for the Hotel and Restaurant, including but not limited to recruiting, training, payroll processing, and benefits administration.Process weekly payroll, review time edits, pay code updates, time transfers, and sign-off on the final pre-transmission report to ensure accuracy of payroll payments.Lead the recruiting and onboarding efforts for all hotel positions, which includes, but not limited to: job posting, interviewing, drug screening, and conducting background and reference checks.Conduct new employee orientation and periodic training sessions. Assist department managers with their job training responsibilities to ensure completion and consistency with brand standards.Coordinate and monitor the performance evaluation process. Assist department managers in writing annual performance reviews and developing measurable and achievable goals. Ensure merit increases are equitable and processed on time.Direct and administer employee relations programs and activities focusing on employee engagement and retention, employee recognition and general hotel meetings to maintain a positive workplace.Partner with the executive committee to assist with strategic business decisions such as coaching, counseling, and create accountability to the company policies and brand standards. Recommends actions to be taken to ensure optimal performance and manage all appropriate disciplinary measures.Work with the corporate office to ensure benefits are administered accurately and timely.Ensure compliance with all federal, state, and local laws FLSA, ADA, FMLA.

• Assists in the administration of the City of Chicago Hire Plan for Sworn Members (Hire Plan) to include creation and development of Notice of Job Opportunities and interview questions.• Coordinates and oversees interviewing, hiring and processing.• Response to employee inquiries regarding benefits, pay, personnel programs and processes• Participates in overseeing examinations.• Interprets and communicates inter-departmentally on the policies, procedures and processes of the Hire Plan.• Liaison with other City Departments coordinating Hire Plan processes (training and auditing).• Audits Hire Plan documents for accuracy and compliance.• Creates and manages databases on various platforms (Excel, Clear, Taleo).• Maintains Hire Plan documents in accordance with Office/Inspector General and retention schedule.• Research and reproduce Hire Plan documents to fulfill FOIA, EEOC and OLA requests.• Perform administrative duties related to the performance evaluation system.• Exhibit excellent time management skills with the ability to prioritize tasks in a fast-paced changing environment.• Coordinates work efforts with the Department of Human Resources on matters relating to classification, recruitment, employee selection and hiring procedures and other areas of personnel administration.• Acts as a personnel officer, administering personnel programs and personnel processing operations, maintaining employee personnel records, and interpreting personnel policies and procedures to employees.

• Processed and reconciled trade union benefit invoices for payment in a timely manner. • Managed the tuition remission benefits offered to employees and their dependents. Created, managed and updated LOA database, designed and implemented return-to-work policy.• Responded on behalf of the University to unemployment claims. Managed unemployment claims; processed all appeals; represented the university in hearings; reconciles claims.• Acted as University liaison to Worker’s Compensation vendor. Processed worker’s compensation claims. Investigated reports of injury; completed forms; maintained files and posts OSHA log. • Created and maintained employee relations database, compiling reports and day-to-day support to employees and leaders. • Managed the performance appraisal process for administrators. Developed the Employee Recognition program. Provided support for any labor related issue (e.g. formal coaching, discipline, grievances, or charges from outside agencies). • Managed all human resource administration for adjunct faculty including, assisting in interpreting the bargaining agreement, creating and sending assignment letters, reviewing and processing all adjunct payments.

• Typed up tenant’s leases and completed appropriate paperwork and input information on One Site and BP accurately and in a timely fashion. Reviewed leases with the Property Manager prior to move-in. • Demonstrated community and apartment product knowledge to client’s needs by communicating the features and benefits, closing the sale.• Helped prospect complete application and secured deposit in accordance with the company procedures and Fair Housing requirements.• Greeted prospects and qualified by covering all criteria (ask questions; utilize completed guest cards, etc.). • Inspected and ensured apartment was ready for resident to move-in on agreed date.• Accepted rental payments and give to Assistant Property Manager. Distributed and follow-up on renewal certifications. Assisted management team with other various tasks as required.

• Tracked and monitored FMLA, leaves of absence, disability eligibility. Maintained existing training to create new process flows based on the needs within the leave area, used resources to train and develop managers on procedures, and assisted them with resolving leave of absence issues. Administered various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), COBRA and wellness benefits. Compiled paperwork for audits for DOL and Government grants.• Verified the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs. • Maintained employee benefits filing systems and ensures the benefits changes entered appropriately in the payroll system for payroll deductions and reconciles payments for finance.

• Develop strategies on talent management, employee relations and organizational development. Report, analyze and summarize data for stakeholders and management, report directly to CFO.• Implement human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health benefits, training and development, records management, employee relations and retention, AA/EEO compliance, and labor relations. Prepare recruitment requests, job descriptions and salary benchmarking, process expense reports and all components of onboarding for new hires.• Manage human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.• Comply with all federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.

• Created/analyzed and ran daily reports, collaborated with management to identify and resolve issues related to employee relations and created solutions to anticipated problems. Implemented new approaches to policies and procedures for departmental efficiency.• Supervised staff. Monitored performance evaluations program. Managed compensation/benefits enrollment, payments, claims, tuition reimbursement and 401k. Responded to UI claims and represented the company for UI hearings.• Completed new hire onboarding and orientation. Conducted background checks and e-verification. Attended weekly HR meetings to review processes, audits, reports and HRIS issues.

• Served as a strategic member of management by identifying and analyzing complex HR issues and training methods for improvement and communicated strategies for resolution with consolidated reports. Created presentation and training material for efficiency and assisted in negotiating contracted deals.• Prepared the annual budget, reported monthly HR metrics, processed payroll, invoices and purchase orders. Minimized employment related risks by ensuring compliance with legal and ethical standards and all federal, state, local and union guidelines.• Conducted the recruiting, interviewing, internal/external job postings. Coordinated and administered pre-hire screenings and background checks for all potential new hires.

• Received checks and deposits, performed withdrawals, and transferred funds between accounts, advanced lines of credit and visa loans. Engaged in daily customer service care.• Processed stop payments, pre-authorized payment requests, loan verifications and credit inquiries via Trans Union and Equifax.• Assisted in opening personal/business accounts, verified Account Checks Systems. Ordered starter checks and generated delinquency notices for overdraft privileges. Attended training meetings.

• Analyzed /researched data reports and inquiries to resolve employee issues involving payroll, benefits, compensation and other HR related issued. Explained sick time, vacation and holiday accruals.• Managed confidential information, and escalated complex calls for further resolution.• Assisted supervisors and team leaders to develop performance improvement.• Email Administrator; responded to requests via email.

Master Of Business Administration (M.B.A.), Healthcare Administration

Bachelor Of Arts (Ba), Speech Communication And Rhetoric

Master Of Business Administration (M.B.A.), Human Resources Management

Bachelors Of Arts, Communications / Journalism

Education record

Education record

Education record