Chassidy Willey Email & Phone Number

• In-house expert in eCommerce domestic and international parcel shipping operations.
• Proactively solved operational issues to improve customer experience and drive retention.
• Led onboarding training for new accounts and implemented new shipping partnerships.
• Monitored and developed metrics for accurate KPI reporting to optimize operational workflows, measure service quality, and improve cost control to meet business goals.
• Hired, trained, and mentored Operations Support team.
• Provided consultation to internal stakeholders and collaborated closely across departments to ensure a seamless transition for customers during the acquisition of Access Worldwide.

Atlanta, Georgia

• Managed and advanced eCommerce parcel shipping, mailing, and fulfillment operations for domestic US, global direct entry, and cross-border solutions for B2B and B2C.
• Primary contact and trusted advocate for over 100 accounts, owned customer lifecycle, and cultivated relationships with key decision-makers.
• Remotely managed projects, warehouse operations, and customer support teams.
• Resolved issues, monitored performance, and developed cost-effective solutions.
• Onboarded new accounts, provided training and integrated software programs.
• Prepared rate quote proposals, contracts, and billing invoices for various projects.

Atlanta, Georgia

• Collaborated with CEO and executive teams to determine data-centric marketing strategies.
• Conducted market research to identify target markets, customer behavior, industry trends, and competition to contribute to marketing efforts.
• Boosted customer engagement with educational content and automation, resurrected dormant accounts and won back business from competitors.
• Designed and launched landing pages, email campaigns, and surveys with A/B testing for lead optimization, also created content for social media, website, blog, and ad hoc projects.
• Managed and maintained CRM database by updating, auditing, and resolving issues.
• Acted as brand ambassador at trade shows and networking events.

Atlanta, Georgia

• Proactively anticipated CEO's needs, executed administrative tasks, coordinated travel, calendar and inbox, and drafted internal/external communications.
• Prepared accurate sales, KPI, expense, and financial reports on a periodic basis.
• Conducted interviews, trained new hires, and served as a knowledge base for teammates.
• Researched and analyzed data to provide recommendations for strategic business growth.
• Preserved the confidentiality of all company communications and documentation.
• Organized team meetings, QBRs, and off-sites with agenda and follow-up action items.

Atlanta, Georgia

• Built relationships and trust with customers through excellent written and verbal communication.
• Took full responsibility for customer issues by coordinating internal/external resources.
• Coordinated with vendors/partners and supplied proper documentation.
• Collaborated with internal teams to execute special projects, including print and fulfillment efforts.

• Deepened relationships with customers to drive lifetime loyalty.
• Elevated in store experience by consistently delivering memorable moments to customers and effectively resolved client dissatisfaction.
• Demonstrated passion as a Tiffany brand ambassador and captured a significant portion of sales through repeat client business.
• Captured customer data, and cultivated new and existing customer relationships.
• Consistently achieved monthly, quarterly and annual store sales plans.

East Lansing, MI

• Research assistant at the Social Identity Research Lab.
• Performed background literature searches, data analysis, coding & collection.
• Assisted with writing manuscripts and research design.

East Lansing, MI

• Counseled at-risk youth towards self-advocacy through 1:1 interventions involving behavior management, interpersonal relationships, employment, and academic success.
• Tracked youth’s performance goals and progress through weekly reporting.
• Developed relationships with community organizations to further aide youth after 18-week intervention.

Okemos, MI

• Sales associate in customer-oriented, fashion retail-clothing environment.
• Developed and maintained close relationships with clients to contribute to company initiatives.
• Participated in store inventory audits, new product QC, and visual floor-sets.

Gaylord, MI

• Assistant coach for USFSA's figure skating program, including basic skill and freestyle lessons.
• Traveled and attended figure skating competitions and exhibition shows.