Jason Chastain Email & Phone Number

Neenah, Wisconsin

- Versatile team leader of 10 to 15 phone specialists.- Support specialists with questions regarding contacts they are handling. Using these interactions as a means of delivering key insights to our client to improve processes and customer experience.- Handle customer requests to speak with a supervisor. - Report out KPIs to client along with consumer insights and recommendations for change.- Coaching and monitoring specialist interactions in order to provide Best In the World consumer experience.

Neenah, Wi

• Daily client interaction as well as weekly progress reports on brand initiatives and results.• Preparation and delivery of various training materials to new specialists as well as up to 100+ full-time employees through online and face-to-face channels.• Prepare and publish announcements to workforce to supplement current knowledge base.• Analysis of business metrics to identify areas of opportunity, including data analysis of consumer contacts to identify potential trends.• Responsible for meeting key objectives on several ongoing projects to update current knowledge base systems.• Consumer interaction in a voice-to-voice and digital environment, including complex and difficult consumers.

Neenah, Wisconsin

Oshkosh, Wisconsin Area

• Maintained Target brand by consistently working towards store objectives in assigned role while observing all safety and accountability practices. • Drove sales by assisting customers in a fast, fun and friendly environment that will ensure return visits.• Drove accessory sales by keeping customers informed and knowledgeable about Target products and services.• Served as Logistics team trainer and was responsible for developing and implementing learning plans for new hires and cross-training team members.

Bachelor Of Science (B.S.), Journalism

Bachelor Of Science - Bs, Journalism