Chastity Hugo Email & Phone Number

Monroe, North Carolina, United States

Remote

• Provide support of facilitation and certification of system access to Branch team members.
• Provide expert guidance and direction in resolving internal customer issues
• Process centralized IES Certifications on behalf of Consumer Banking managers timely and accurately.
• Collaboration and partnering while quickly learning new systems
• Assisting in updating policies and procedures.

Monroe County, New York, United States

• Coach and develop bankers, tellers, and Service Manager through preplanning, observation, and post reviewing to maximize Customer Experience and Team Member experience.
• Manage complex customer concerns and transactions while building and maintaining lifelong relationships within the community.
• Analyze reports to adjust effectiveness of Team Member and Customer Experience, Risk Management, and Growth
• Responsible for Operational success of branch including Performing Branch Control Risk scores and maintaining compliance with all operational regulations, sales and services processes, policies and procedures.
• Using judgement/decision making skills to provide approvals for both banker and teller transactions.
• Navigate multiple computer systems such as SVP, SVT, CRV, OIB, Hogan, Outlook, RB System Access Support Forms

Monroe, North Carolina, United States

• Stage Coaching to identify sales opportunities and maximize referrals while also providing feedback
• Assist with hiring, training, coaching, and developing team members
• Schedule staff utilizing Click2Staff
• Maintain and coach compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements.

Monroe, North Carolina, United States

• Cross-sell experience with effective use of partners
• Risk Management- including gaining proper identification requirements for all account opening and maintenance.
• Establish and enhance relationships with customers and non customers to understand all financial needs
• Consistently follow up to ensure complete customer satisfaction
• Work individually and with a team to achieve daily, monthly, and quarterly goals which were constantly exceeded
• Research and solve problems with accounts

Monroe, North Carolina, United States

Manage a cash box and daily balancing while identifying sales opportunities through conversation to make referrals using ques and clues from customer interactions to drive customer service scores.