Exhibiting problem-solving skills in a collaborative environmentAdministrative Support- Handling correspondence and communications, both internal and external. Coordination and Planning- Managing calendars and schedules for operation. Coordinate daily operations and logistics to ensure timely and efficient execution.Process Improvement- Identifying areas for process improvement and assist in developing and implementing solutions. Data Managment- Collect, analyze and report on operational data to support decision-making.Resource Managment- Managing resources including supplies, equipment, and personnel.Communication and Collaboration- Point of contact when assisting with operational issues and providing support to TransportationCompliance and Safety- Ensure compliance with company policies, procedures, and regulationsHiring internal and external employees. Including running background reports through Motor Vehicle, National, County, Sex offender data bases. Schedule drug screenings for pre-employment.

-As a Operations Coordinator, this role is responsible for coordinating and overseeing the day-to-day operations of the medical transport services. This includes managing schedules, ensuring timely and safe transportation, monitoring vehicle maintenance, and handling customer inquiries and concerns. The Operations Coordinator will also collaborate with internal teams and external partners to optimize operational efficiency.

Exhibiting problem-solving skills in a collaborative environment Achieving high customer satisfaction through passionate service Leading as a Senior Resolution Coordinator to meet team goals Enhancing operational efficiency with strategic multitasking Proactively preventing fraud to ensure business integrity100+ Inbound contacts (email, call, chat)type 50+ wpmSme position ( Subject Matter Expert ) during training classes. Managed approvals and denials, maintaining high accuracy

Managed scheduling duties in a high-volume, fast-paced setting Achieved a typing speed of 35+ wpmSuccessfully balanced multiple tasks simultaneouslyEnsured patient privacy and compliance with HIPPA regulations Utilized problem-solving skills to address and resolve issues

- Fast Paced environment - Checking Parts for discrepancies - Monitoring and maintaining warehouse equipment -Work alone without Supervision

CVS at VirginiaManaged medication refills, ensuring accuracy and efficiencyMaintained HIPPA compliance, safeguarding patient dataAchieved a typing speed of over 40 WPM, enhancing productivityNavigated complex pre-authorization processes with providers and insurance companies Utilized medical terminology to enhance communication and understanding

Handled high-volume call trafficMaintained strict adherence to privacy regulations Streamlined appointment setting process Collaborated with healthcare professionals