Charles Vinal Email & Phone Number

United States

Hoboken, New Jersey, Us

Palo Alto, California(Ca), Us

Managed a portfolio of 50+ clients across a wide variety of industries. Helped customers design, implement, and troubleshoot their data loss prevention programs. Acted as an internal consultative resource to provide the "voice of the practitioner".

Newark, California, Us

Acquired by Concentrix Inc. in July 2022. Led significant efforts to synergize the two companies' infrastructure and processes.

Lead CyberSecurity Engineer for B2B sales organization. Led a team across four countries through projects such as: implementing a SIEM, deploying and configuring DLP, creating an insider threat management program, implementing Agile Scrum and Jira for project tracking, implementing an advanced anti-phishing toolkit, building out a 24x5 incident response program and the backend to support it, and more. Company was acquired by Concentrix in July of 2022.

I help Microsoft bring Technology for Social Impact to the cloud. Assisting with pre- and post-sales questions and architecture in the nonprofit sector, my goal is to help nonprofits understand and plan their digital transformation. Though I was brought on for my Azure expertise, I've also found a need for modern workplace experience, and often provide a veteran IT voice to discussions that need it. In addition to standard sales engineering, I also provide reactive support to customers who email in to the TSI Azure Desk, and escalation support for both Microsoft and ServiceSource employees.

Redmond, Washington, Us

I helped Microsoft bring Technology for Social Impact to the cloud. Assisting with pre- and post-sales questions and architecture in the nonprofit sector, my goal was to help nonprofits understand and plan their digital transformation. Though I was brought on for my Azure expertise, I also found a need for modern workplace experience, and often provided a veteran IT voice to discussions that needed it. In addition to standard sales engineering, I also provided reactive support to customers who emailed in to the TSI Azure Desk, and escalation support for both Microsoft and ServiceSource employees

As Product Manager and Scrum Master, I corralled the development team through several new product launches and updates while overseeing the successful integration and M&A of UK-based digital signage company, including revamping their product offering and portfolio for the US market. I was running a separate development team in parallel to our main developers, leading to the creation of the successful Hilton "Five Feet to Fitness" program. During this time I created first comprehensive company product catalog, market strategy, and collection of templated marketing materials in company history. I implemented a formal product development lifecycle process with controls and feedback, as well as sunset plans for outdated product lines.

While leading our DevOps and QA teams, we built and implemented an Enterprise Release Management strategy, significant improvements to company SDLC, a robust internal ticket management system, and most importantly, grew DevOps into a company culture. Markedly increased customer and executive trust in our processes, avoided disaster, built DR into our way of life, and helped get thousands of pieces of awesome functional software into the field for customers to use.

As a multi-departmental resource with many hats, I jumped in to bring the work across the finish line for internal and external projects. I was involved in everything from scoping and planning to software development and implementation, even creating and managing a fleet operations team during an extended company-wide disaster recovery event. I led the flagship adoption of new technologies, and was integral to partnerships with other major software vendors, bringing a huge variety of proof-of-concept systems to life.

Oversaw a small development team dedicated to fixing software bugs discovered in the wild as well as during QA process, addressing feature requests coming from internal and external users, and refining internal systems built on Salesforce. I managed the workflow between various teams, assisting in Project Management, and establishing a number of internal processes to tighten the feedback loop on our products.

Guided development, deployment, and integration of new CRM, ERP, GL, and Logistics systems to replace outdated company infrastructure while building out reporting systems and documenting processes across the organization.

As part of an extremely small and close-knit entrepreneurial group of technicians hired to bring vision to reality, I had the privilege of being a key component in building out a technical support and IT helpdesk company. The organization had previously been only a print shop providing services to hotels and conference centers, but had dabbled in technology services as well. Together, we created the foundations of what would grow to be a multi-million-dollar business that vastly overshadowed the print services and operated satellite offices around the world.

Richfield, Minnesota, Us

When Apple wanted to move to Clarksville, Tennessee, they decided to place a store-within-a-store in the local BestBuy where I was working. Because of my technology background, they felt I was the right fit for the job, and for many years, I ran my own Apple store inside the BestBuy to great success.

Education record

High School Diploma + Significant College Credit, General Studies