Chat Nissanka Email & Phone Number

Doreen, Vic, Au

Victoria, Australia

Technology Infrastructure DeploymentTechnology SupportComplex Technology Projects – design and integrationTechnology Infrastructure Lifecycle & Implementation Services

Melbourne, Victoria, Australia

At The IT Guy, we’re your friendly IT wizards in and around Melbourne. Our team is passionate about making technology work for you. We’re approachable and easy to talk to - you’ll get a partner who genuinely cares about your tech needs.- Computer & Laptop Support- Technology Support- Advanced Services (Smart hands for large scale projects)- Digital Media Solutions: results driven campaigns supported by market research to drive website traffic that will eventually convert into leads.

Melbourne, Victoria, Australia

- Provided IT services mainly for domestic clients. - Handled general IT work that got a wide spectrum of service areas.

Launceston, Tasmania, Australia

Providing technical and operational support, and sustainable solutions to various business resolver groups onsite and remote.- NCR Australia – • Diagnosing and Repairing Automatic Teller Machines (ATMs), Self-SERV Checkouts, POS Terminals, Networking equipment as well as other NCR products.• Responsible for ownership of customer issues until resolution according to SLA agreements.- Fujitsu Australia• Connection, set-up, and testing of new IT equipment at Client's location.• Installation of IT and hardware rollouts.- AWA TECHNOLOGY SERVICES• Project activities for Government, Enterprise Education and Health Manufacturers.• Conduct service repairs for products such as Lexmark & HP.- Dell TechDirect• Conduct service repairs for all Dell Products – Certified Dell Technician. - VOIP Pty Ltd• Representing VOIP Pty Ltd as a field Engineer for their ongoing project in Tasmania. - Interactive Pty Ltd• Representing Interactive Pty Ltd as a field Engineer for their ongoing project in Tasmania. • Install CISCO switchers and Configure switchers with given config. - Amtek Corporation• Provide exceptional onsite support for Amtek Clients in Tasmania. • Provide service repairs for POS related Printers, Changemaster, Vending Machines, McDonald Media players and displays. - Epson Australia • Authorised service technician for Epson Printers. - Verifone Inc & Ingenico International (Pacific) Pty Ltd.• Authorised service technician to deploy EFT Pin pads &troubleshoot.- KK Technical Services• Installing and maintaining Lexmark Products for clients. - NRMA Tasmania Pty Ltd• Providing technical & professional services for NRMA manage clients. - MMG Management Pty Ltd- Bluestone Mines• DSO for MMG Roseberry & Bluestone mines. • Installing & maintaining site network & IT equipment’s. Customer-focused BAU support with a broad spectrum of computer systems, applications, and hardware knowledge.NMI Scale verifier for Intuit.

Melbourne, Victoria, Australia

Field service work:• Transportation of ATMs, POS and SCO Machine spare parts within region• Managed own inventory of parts• Performed preventative maintenance and refurbishment (overhaul or repair) of ATMs, POS and SCO Machines of all makes and models within our fleet• In house ATMs, POS and SCO Machines staging and configuration • Running diagnostics on troubled ATMs, POS and SCO Machines• Attended call outs that are allocated from the technical help desk• Reported to Arvensys Field coordinators.

Melbourne, Australia

Some of the projects that I have directly involved in:Westpac Branch RefreshWoolworths SWAN Server ReplacementAustralia post BAUPriceline Pharmacy BAUSuncorp Server ReplacementPreventive maintenance - Coles & WoolworthsSuncorp Wyse Terminal replacementColes Packing Bench tablet RolloutBigW HUB store Woolworths new store provisioningAustralia Post My Stamps projectSpecsavers OCT installationRetail client projects for Pandora, Ralph Lauren, UniqloJust Group POS RefreshColes LCM 19 POS, BOS, Network Switches and Phone UpgradeNMI scale verification for Woolworths

Melbourne, Australia

Project Name: Windows 10 Deployment ProjectFujitsu AustraliaClient: SGSP Assets Pty Ltd (Jemena)Project Goal: Windows 10 Roll-out Project for a Utility Infrastructure client with 2000+ user base.Duties:-* Deployment of new laptops, Windows 10 SOE and User Data across several sites in VIC* Troubleshooting of arising issues when deployment based on Windows 10 environments* User data & profile migration* Imaging laptops with customised Windows 10 SOE image via SCCM* SCCM operational work including installing software and troubleshooting client issues* Face to face support and interaction with end users* Hands on backup and restoring procedures along with asset tagging and packing of equipment's* Installation of HDD’s and RAM into laptops* Installation of laptop docks onto user desks which involve cable management* Manual installation of Windows programs as required by user* Management of assets

Melbourne, Australia

- Provided Level one IT support. - Troubleshooting and maintenance of IT services and Network support- Provided maintenance and monitored network for clients- Improved working remotely using Team viewer to troubleshoot client IT issues- Developed prioritizing work by working on ticketing system for resolving issues

Skills gained in customer services and team management.

Claim4flight is an online based company which handles flight cancelation refunds, claim clients and manages their refunding cases. My duties were:- maintaining the company database and web server- handling incoming and outgoing claims and general administrative duties in the office- maintaining the company’s computer systems with 25+ workstations and troubleshooting general issues.

Hatfield, England, United Kingdom

- Managed a team of 50-70.- Ensured the club is operating in a safety and healthy environment. - Delivered David Lloyd brand standards to the customers.

Colombo, Western, Sri Lanka

Performed administrator duties including; - Lecturer for A/L GIT (General Information Technology) students on the Hardware technology area.- Installation and maintaining Windows 2003® server, Linux Server, 300+ workstations. - Network installation and maintenance including security and policy configuration.- Maintained hardware and network infrastructure of the organization. - Understanding, troubleshooting, fixing of related issues.- Analysed data to meet deadlines and met goals of the school by providing both professional and technical support. - Became the link between service provider and the company. - Travelled to laboratories premises and installed the equipment as required. - Set up ADSL, ADSL2, IPTV, C D M A & telephone connection to the customers.- Analysed the performance and tested devices and application for faults.

Bachelor Of Engineering - Be, Digital Systems & Computer Engineering

Activities and Societies: Basketball Team Sri Lankan society (President - 2009)Hands-on experience of microprocessor and system-on-chip.

Professional Year, Professional Development Program

Activities and Societies: Active Member of ACS

Master Of Science - Ms, System, Networking, And Lan/Wan Management/Manager

Master Of Science - Ms, Computer Systems Networking And Telecommunications, Certificate Level

Activities and Societies: Basketball Team

Core & Advanced Java Programming

Learnt broadband technologies (ADSL, ADSL2, VDSL, etc.)

Computer Hardware Technology/Technician, A+ Certificate

Activities and Societies: Basketball

Gce O/L And Gce A/L, Maths And Science Stream, Completed With Merit

Activities and Societies: Science Society, Basketball Team, Computer Society