As a Business Account Manager at Worldview Benefit Advisors, I provide client engagement support and oversee operational activities to drive organizational growth and achieve strategic objectives. Prevoiusly, I served as a Product Owner and Service Manager at Cigna Healthcare International Health, where I leveraged my 20+ years of experience and certifications in SAFe® and problem solving to deliver innovative and customer-centric solutions for the global healthcare market.My mission was to create value for external and internal stakeholders by enhancing the technical capabilities and user experience of the external website (Envoy), which serves as a portal for accessing various products and service offerings.As the Middle East Global Service Manager, I oversaw the working relationships and compliance between the Middle East and other regions, ensuring operational continuity and excellence. I have driven best practices and reduced audit fines by $14.5 million through streamlining data collection and maintenance processes. I am passionate about continuous improvement and sharing my knowledge and insights with aspiring female leaders as a mentor for the International Markets Women Leaders Program.