Business Account Manager
Current
Jan 2024 - Present
AeroLeads people directory · profile
Chatama Mcfarland Email & Phone Number
Business Account Manager
at
Worldview Benefit Advisors
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Business Account Manager
Location
Houston, Texas, United States
Who is Chatama Mcfarland? Overview
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Chatama Mcfarland is listed as Business Account Manager at Worldview Benefit Advisors, based in Houston, Texas, United States. AeroLeads shows a matched LinkedIn profile for Chatama Mcfarland.
Chatama Mcfarland previously worked as Client/Broker/Member Product Owner at Cigna Healthcare International Health and Middle East Global Service Manager at Cigna Healthcare International Health. Chatama Mcfarland holds Bs, Business Administration from Azusa Pacific University.
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Worldview Benefit Advisors
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Profile bio
About Chatama Mcfarland
As a Business Account Manager at Worldview Benefit Advisors, I provide client engagement support and oversee operational activities to drive organizational growth and achieve strategic objectives. Prevoiusly, I served as a Product Owner and Service Manager at Cigna Healthcare International Health, where I leveraged my 20+ years of experience and certifications in SAFe® and problem solving to deliver innovative and customer-centric solutions for the global healthcare market.My mission was to create value for external and internal stakeholders by enhancing the technical capabilities and user experience of the external website (Envoy), which serves as a portal for accessing various products and service offerings.As the Middle East Global Service Manager, I oversaw the working relationships and compliance between the Middle East and other regions, ensuring operational continuity and excellence. I have driven best practices and reduced audit fines by $14.5 million through streamlining data collection and maintenance processes. I am passionate about continuous improvement and sharing my knowledge and insights with aspiring female leaders as a mentor for the International Markets Women Leaders Program.
Current workplace
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7 roles · 32 years
Chatama Mcfarland work experience
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Client/Broker/Member Product Owner
▪ Partner with cross-functional teams, both technical and non-technical, to execute the vision, strategies, features, and prioritization framework while facilitating the continual evolution of the automation ecosystem associated with various products and service offerings.− Primarily responsible for managing the external website (Envoy) which is leveraged by external customers/clients/brokers and internal teams (Claims, Customer Service, and the Commercial team)▪ Enhanced the technical capabilities of Envoy including enabling of multi-factor authenticator (MFA) for the client/broker portal and creating easier navigation and direct access to frequently utilized content.▪ Maintain an operating rhythm that prioritizes efficiency and continuous improvement and has led to the consistent removal of bottlenecks and impediments that disrupt workflows. − This is further achieved by serving as a regional product owner on the Scrum Team▪ Meet with regional product owners, developers, and subject matter experts to ensure alignment on strategy and buy-in related to identified paths forward.
Jan 2021 - May 2023
Middle East Global Service Manager
▪ Direct appointee by the Chief Operating Officer to serve in this capacity and ensure operational continuity through the delivery of strategic leadership.▪ Solely responsible for managing the working relationships and serving as the liaison between the Middle East operations team and the North America, Europe, and Asia Pacific operations teams. ▪ Drive best practices including a procedural change that reduced audit fines by $14.5 million through the streamlining of data collection and maintenance processes.▪ Provide operational subject matter knowledge to regional stakeholders in Sales, CM, Marketing, and Finance, offering guidance and direction related to change management updates for functional processes.
Jul 2019 - May 2023
Middle East Service Executive - North America
▪ Served as the primary point of contact and liaison between the North America Operational team and the Middle East Compliance and Legal teams.▪ Remained current regarding Middle East regulations and provided updates to domestic partners regarding policy amendments.▪ Revamped 65+ customer service work instructions to better align with Middle Eastern policies and procedures.
Jan 2018 - Aug 2019
International Client Manager
▪ Managed a diverse business portfolio with notable clients such as Ball Corporation, BHP Billiton, Monsanto, Transworld Oil.▪ Devised customized value propositions to expand the book of business while adjusting service offerings to align with the business requirements of current clientele.− Realized a 97% client retention rate▪ Analyzed customer utilization reports and relevant data to increase understanding related to factors driving plan results and to create actionable improvements that addressed specific needs.
Jul 2010 - Jan 2018
Senior Asr
▪ Developed and executed sales strategies based on the current products and services.▪ Established a consistent cadence of communications with clients to ensure satisfaction with current offerings and to review opportunities for improvement related to existing services.▪ Collaborated with team members on complex case installations to ensure a seamless transition related to the onboarding of services and systems.
Jun 2001 - Aug 2010
Lapd - Clerk
1995 - 1997
~2 yrs
2 education records
Chatama Mcfarland education
Bs, Business Administration
Education record
Los Angeles County Hight School For The Arts
FAQ
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What company does Chatama Mcfarland work for?
Chatama Mcfarland works for Worldview Benefit Advisors.
What is Chatama Mcfarland's role at Worldview Benefit Advisors?
Chatama Mcfarland is listed as Business Account Manager at Worldview Benefit Advisors.
Where is Chatama Mcfarland based?
Chatama Mcfarland is based in Houston, Texas, United States while working with Worldview Benefit Advisors.
What companies has Chatama Mcfarland worked for?
Chatama Mcfarland has worked for Worldview Benefit Advisors, Cigna Healthcare International Health, Aetna, A Cvs Health Company, and City Of Los Angeles.
How can I contact Chatama Mcfarland?
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What schools did Chatama Mcfarland attend?
Chatama Mcfarland holds Bs, Business Administration from Azusa Pacific University.
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