Chatchada P. Email & Phone Number

Bangkok, Th

Bangkok City, Thailand

Bangkok City, Thailand

Bangkok City, Thailand

▷ Assisted in planning and executing overall client strategy to ensure client retention and revenue growth of assigned portfolio - globally, regionally and locally appointed corporate clients.▷ Established relationships with corporate clients and insurers to ensure a maintained strong professional network ▷ Created renewal reports to demonstrate renewed premiums, market comparison, and provide appropriate recommendations ▷ Presented claims analysis, benchmarking data and provided market trends/insights to clients▷ Checked of policy contracts, endorsements, invoices to ensure accuracy.▷ Regularly interacted with colleagues from global and regional support teams working through tasks / requests / issues by e-mail▷ Served as a first point-of-contact and helped escalate claims/issues from clients to Claim and Operation departments

Bangkok City, Thailand

▷ Promoted to Senior Client Relations Executive to supervise other executives to achieve set targets ▷ Led team of 6-8 CRE members to meet their goals and manage underperformers▷ In continuation to exceeding own individual targets to lead by example▷ Worked closely with various key head departments (Sales, Operations, and Customer Support) to ensure smooth day-to-day operations ▷ Provided collaborative feedback to team members for call qualities - appraising efforts and advising ways to improve as necessary▷ Provided an extensive training to new-joiners including coaching, assisting and onboarding ▷ In full charge of command in an absence of another Senior CRE▷ Being the first point-of-contact and acted as an ambassador for the company, this include answering phones, responding to e-mails, and etc.

Bangkok, Bangkok City, Thailand

▷ In full responsibilities for establishing relationships with prospective and existing clients, with the aim to ultimately generate new business sales income▷ Delivered the best first impression and building rapport (on-call) ▷ Qualified a large volume of inquiries/leads in order to generate clients for the Client Relations Manager▷ Maintained a high volume of calls per day, 250-300 calls given daily in response to inbound inquiries ▷ Addressed probing and relevant questions to fully understand client's requirement & created detailed notes▷ Conducted in-depth needs assessments to better understand each client's requirements so the right insurance product, services and prices can be proposed▷ Built professional proposals, arranging meetings and call-backs on behalf of the appropriate Client Relations Managers to assist them closing sale leads▷ Handled with complaints or doubts that concern to company's products (Insurance brokerage services) and deliver feedback to management/support team

Bangkok City, Thailand

Tasks accomplished: ▷ Business Development and Planning for APAC Region▷ Data Driven Digital Marketing (Created campaigns and measured results based on real data – analyzed Customer Retention & Feedback)▷ Built strategic partnerships with digital agencies including identifying prospect customers, conducting market/industry research, participating in negotiation process and training/supporting customers ▷ Public speaking at events and in workshop programs▷ Gained deep insights of an e-commerce business, chatbot industry and high-pressure startups environment▷ Worked closely with CTO and in-house designer to improve platform accessibility and efficiency.▷ Ensured maximum customer satisfaction and customer service quality both face-to-face communication and via social media channels — enhanced customer experience on an integrated ecommerce platform/websites▷ Assisted and supported CEO in multiple occasions - meetings, seminars, events, public relation activities and other engagement initiatives

Bangkok City, Thailand

▷ Won 1st Prize from ZALORA's Human Resource Head team who were a judging panel for a competition, total of 9 groups - (Vouchers and certification were received as a reward to the winner). ▷ Expected deliverables were to recreate a real Employee Handbook of ZALORA to be better in all areas, ex. facts presenting, content, design and an overall image.▷ Took a lead in several aspects of recreating the handbook (Designing, fact presenting, content adjusting, eliminating unnecessary data, and inserting updated information).▷ Delivered final presentation for HR team of ZALORA Group Thailand.Associated with Stamford International University, STIU Industrial Project in Human Resource Management class.

Bachelor Of Business Administration - Bba, International Business

High Distinction , 1st class honour - Scholarship of Academic Excellence Student - Recognition as Academic Coach (CAE)

High School Diploma, Igcses, A-B