Chat R. Email & Phone Number

Sydney, Nsw, Au

Australia

- Perform work related to Cyber Security Operations.- SailPoint IDN administration, overseeing lifecycle states of identities for 10,000+ employees, including permanent staff, contractors, volunteers, and independent contractors. Troubleshoot identity, license, and application issues.- Perform Certificate Campaigns to ensure correct user permissions.- Administrate CyberArk, managing privileged accounts, safes in Privilege Cloud, and identity administration platforms. Conducted user onboarding meetings and provided support.- Performed incident response and conducted security investigations for SIEM-generated alerts.- Coordinated with SOC for root cause analysis and remediation.- Designed and implemented automated workflows in Cisco SecureX for incident response and phishing mitigation, integrating with Zscaler, Secure Endpoint, and Cisco Umbrella. - Create case books in Threat Response and ServiceNow tickets for further action.- Design and implement Cyber Security dashboards to visualize real-time information using PowerBI- Design and implement workflows to investigate phishing emails submitted by users and respond to action or no action.- Create incidents, requests, and change requests to ensure smooth operations and incident resolution.- Coordinate with external vendors for support and issue resolution.- Communicate and collaborate effectively with other teams during critical incident reports and support activities, ensuring a coordinated and comprehensive response.

Sydney, New South Wales, Australia

- SDWAN Transition: Coordinated the replacement of MPLS network with Cisco Meraki SDWAN technology for 300+ sites.- Site Audits: Conducted logical and physical site audits to prepare for SDWAN implementation.- Communication: Gathered site contact information and operational details by liaising with site supervisors.- Scheduling: Managed scheduling of physical audits, NBN’s new builds, and site cutovers through email and calls.- Device Coordination: Oversaw the shipment of MX Devices to site contacts.- Test Planning: Developed test plans for each site, including Pre-Implementation and Post-Implementation UAT.- Zscaler Integration: Identified and integrated Zscaler with SDWAN, focusing on network services, location management, and policy management.- Network Validation: Verified network changes before and after SDWAN implementation, including device configurations, VLANs, DHCP resolution, and load balancing.

Sydney, Australia

- Local and Remote Support: Provided IT support both locally and remotely.- Office 365 Support: Managed Office 365 applications, including SharePoint, Teams, and Outlook.- Security Improvements: Implemented security enhancements for user data, assessed trends, and anticipated requirements.- Active Directory Management: Administered user accounts, including creation, password resets, folder maintenance, and account deactivation.- Incident Tracking: Tracked critical incidents, coordinated with the team, and provided effective solutions.- Access Management: Managed and enforced access to secure repositories, ensuring only authorized personnel had access.- Software Analysis: Analyzed third-party software for compliance with corporate standards and IT security policies.- User Assistance: Assisted new users with computer setup, application permissions, security settings, and network connectivity.- Vendor Coordination: Coordinated with vendors (Dell and Microsoft) to resolve hardware issues.- Hardware Setup: Built and configured Dell laptops, desktops, and Surface Pros using MDT.- Network Printers: Set up network printers with scanning to network folders, user boxes, and emails.- Ticket Management: Managed ServiceNow tickets, handling an average of 25 tickets per day according to SLA.

Level 5 , Aitkenspence Tower I ,Colombo Sri Lanka

- Linux Platform Administration: Administered Linux platforms, including automation and operations management.- System Security and Performance: Focused on system security, performance enhancement, and disaster recovery.- Active Directory Management: Managed Active Directory Users and Computers, and created and deployed security policies.- System Installation and Maintenance: Installed and maintained Red Hat Linux, CentOS.- JIRA Implementation: Implemented and maintained JIRA for bug tracking and project management.- Network Growth Planning: Planned for system and network growth, utilizing intrusion detection systems and security tools.- Internet Filtering and Firewall Monitoring: Maintained internet filtering software and monitored firewall activities.- Security Compliance: Ensured security by monitoring hardware and software firewall rules, and following SLAs to manage and maintain security controls.- Security Log Reviews: Reviewed security logs to identify and mitigate violations and intrusions.- Documentation: Documented implementations, policies, and improvements.- Collaboration: Worked with the internal application development team to resolve production issues.- Data Warehouse Management: Managed and maintained the Oracle data warehouse, regulated backups, and centralized data backup solutions.- Network Monitoring: Monitored network points and responded to failures.- Process Automation: Created bash scripts to automate processes.- Security Vulnerability Resolution: Worked with IT management, vendors, and technology partners to address security vulnerabilities.

450, Galle Road, Colombo 3, Sri Lanka

- AD and Exchange Projects: Coordinated Active Directory and Microsoft Exchange implementation projects across the head office and 100+ branches.- Active Directory Implementation: Led AD project, consulted with vendors, reviewed policies, and deployed solutions, ensuring replication and integrity between domain controllers.- Exchange Implementation: Managed Exchange project, including server installations, client access setup, integration with domain controllers, and mailbox migrations.

Colombo, Sri Lanka

- First-Level Support: Provided support for application and hardware issues, both locally and remotely.- Day End Operations: Conducted Oracle Database Administration, including End of Day, Beginning of Day operations, and Data Backup.- LAN/WAN Assistance: Supported LAN Administrator in managing LAN/WAN and peripherals, focusing on data control and security.- Hardware/Software Management: Implemented, upgraded, and maintained LAN/WAN hardware and software for new branch setups.- User Account Management: Managed user accounts and security, offering support for Oracle, AIX, and other operating system

Master’S Degree, Network Security, Mict(Advanced)

MICT(Advanced)

Master'S Degree, Computer Systems And Networking

M.Sc. in Computer Systems and Networking

Bsc (Hons) In Applied Computing

B.Sc(Hons) in Applied Computing