- Perform work related to Cyber Security Operations.- SailPoint IDN administration, overseeing lifecycle states of identities for 10,000+ employees, including permanent staff, contractors, volunteers, and independent contractors. Troubleshoot identity, license, and application issues.- Perform Certificate Campaigns to ensure correct user permissions.- Administrate CyberArk, managing privileged accounts, safes in Privilege Cloud, and identity administration platforms. Conducted user onboarding meetings and provided support.- Performed incident response and conducted security investigations for SIEM-generated alerts.- Coordinated with SOC for root cause analysis and remediation.- Designed and implemented automated workflows in Cisco SecureX for incident response and phishing mitigation, integrating with Zscaler, Secure Endpoint, and Cisco Umbrella. - Create case books in Threat Response and ServiceNow tickets for further action.- Design and implement Cyber Security dashboards to visualize real-time information using PowerBI- Design and implement workflows to investigate phishing emails submitted by users and respond to action or no action.- Create incidents, requests, and change requests to ensure smooth operations and incident resolution.- Coordinate with external vendors for support and issue resolution.- Communicate and collaborate effectively with other teams during critical incident reports and support activities, ensuring a coordinated and comprehensive response.

- SDWAN Transition: Coordinated the replacement of MPLS network with Cisco Meraki SDWAN technology for 300+ sites.- Site Audits: Conducted logical and physical site audits to prepare for SDWAN implementation.- Communication: Gathered site contact information and operational details by liaising with site supervisors.- Scheduling: Managed scheduling of physical audits, NBN’s new builds, and site cutovers through email and calls.- Device Coordination: Oversaw the shipment of MX Devices to site contacts.- Test Planning: Developed test plans for each site, including Pre-Implementation and Post-Implementation UAT.- Zscaler Integration: Identified and integrated Zscaler with SDWAN, focusing on network services, location management, and policy management.- Network Validation: Verified network changes before and after SDWAN implementation, including device configurations, VLANs, DHCP resolution, and load balancing.

- Local and Remote Support: Provided IT support both locally and remotely.- Office 365 Support: Managed Office 365 applications, including SharePoint, Teams, and Outlook.- Security Improvements: Implemented security enhancements for user data, assessed trends, and anticipated requirements.- Active Directory Management: Administered user accounts, including creation, password resets, folder maintenance, and account deactivation.- Incident Tracking: Tracked critical incidents, coordinated with the team, and provided effective solutions.- Access Management: Managed and enforced access to secure repositories, ensuring only authorized personnel had access.- Software Analysis: Analyzed third-party software for compliance with corporate standards and IT security policies.- User Assistance: Assisted new users with computer setup, application permissions, security settings, and network connectivity.- Vendor Coordination: Coordinated with vendors (Dell and Microsoft) to resolve hardware issues.- Hardware Setup: Built and configured Dell laptops, desktops, and Surface Pros using MDT.- Network Printers: Set up network printers with scanning to network folders, user boxes, and emails.- Ticket Management: Managed ServiceNow tickets, handling an average of 25 tickets per day according to SLA.

- Linux Platform Administration: Administered Linux platforms, including automation and operations management.- System Security and Performance: Focused on system security, performance enhancement, and disaster recovery.- Active Directory Management: Managed Active Directory Users and Computers, and created and deployed security policies.- System Installation and Maintenance: Installed and maintained Red Hat Linux, CentOS.- JIRA Implementation: Implemented and maintained JIRA for bug tracking and project management.- Network Growth Planning: Planned for system and network growth, utilizing intrusion detection systems and security tools.- Internet Filtering and Firewall Monitoring: Maintained internet filtering software and monitored firewall activities.- Security Compliance: Ensured security by monitoring hardware and software firewall rules, and following SLAs to manage and maintain security controls.- Security Log Reviews: Reviewed security logs to identify and mitigate violations and intrusions.- Documentation: Documented implementations, policies, and improvements.- Collaboration: Worked with the internal application development team to resolve production issues.- Data Warehouse Management: Managed and maintained the Oracle data warehouse, regulated backups, and centralized data backup solutions.- Network Monitoring: Monitored network points and responded to failures.- Process Automation: Created bash scripts to automate processes.- Security Vulnerability Resolution: Worked with IT management, vendors, and technology partners to address security vulnerabilities.

- AD and Exchange Projects: Coordinated Active Directory and Microsoft Exchange implementation projects across the head office and 100+ branches.- Active Directory Implementation: Led AD project, consulted with vendors, reviewed policies, and deployed solutions, ensuring replication and integrity between domain controllers.- Exchange Implementation: Managed Exchange project, including server installations, client access setup, integration with domain controllers, and mailbox migrations.

- First-Level Support: Provided support for application and hardware issues, both locally and remotely.- Day End Operations: Conducted Oracle Database Administration, including End of Day, Beginning of Day operations, and Data Backup.- LAN/WAN Assistance: Supported LAN Administrator in managing LAN/WAN and peripherals, focusing on data control and security.- Hardware/Software Management: Implemented, upgraded, and maintained LAN/WAN hardware and software for new branch setups.- User Account Management: Managed user accounts and security, offering support for Oracle, AIX, and other operating system