Amrita Chatterjee Email & Phone Number

California, United States

San Francisco, California, Us

Manage all functions related to Professional and Educational Services. Responsibilities include planning, reporting, P&L management, goal setting, business process optimization, resource management, forecasting, pipeline management as well as other KPIs required to manage the business.Partner with the SVP of Global Services to identify market and team opportunities to accelerate excellence and efficiency across customer deployments, onboarding reporting & analytics, education and training. Work directly with cross functional teams - Accounting, FP&A, Business Systems, Data & Analytics, Legal and Deal Desk to ensure initiatives are prioritized and implemented on time.

San Francisco, California, Us

Pleasanton, Us

- Oversee end to end processes from Quote to cash for all Professional services & Education delivery teams- Solution designed new back-office systems for Quote to cash Transformation project across the company andimproved efficiency by 10%- Establish processes for due-diligence & onboarding of new product lines & teams as part of Mergers & Acquisitions- Assisted in the Thoma Bravo acquisition and subsequent Intercontinental Exchange (ICE) acquisition, contributing to successful integration and value creation.

Pleasanton, California, Us

Pleasanton, California, Us

• Evaluate, implement and maintain service operations teams, including workflow processes, project management, policies and procedures, and appropriate escalation procedures.• Oversee the solution design and implementation services of processes, including managing the collaboration with product management, development, sales, finance, legal and marketing groups, to ensure the required operational infrastructure is in place to drive successful implementations and deployments of products.• Manage department budgeting and financial forecasting. Accountable for revenue and profit goals.• Design, develop and manage a partner eco-system to expand the services reach while maintaining quality implementations.

Pleasanton, California, Us

• Effectively tracked and managed monthly service revenues for the professional services organization and facilitated accurate on-demand visibility and forecast of pipelines to management. • Designed, developed and visualized impactful financial and operational dashboards using Tableau. • Managed implementation of professional services automation tools for streamlining and scaling operations.• Implemented Xactly Incent for sales and services compensation analysis and payout.

Kista, Stockholm, Se

• Approach all work activities with a deliberate focus to ensure that each task is completed correctly, efficiently, and effectively.• Implemented Scaled Agile Methodology for restructuring consulting services as a pilot program for two major Telecom accounts. • Increased productivity by 20% and reduced time to market by 30% for projects using the new model.

Richardson, Tx, Us

Teaching Assistant for Prof Ayfer Gurun, International Financial Management class● Assisted Professor in conducting, proctoring and grading exams and quizzes.Teaching Assistant at the Finance Trading Lab● Ensured highest quality learning experience for students using the Finance Trading Lab● Provided support for Bloomberg certification programs, Bloomberg systems

Mumbai, Maharashtra, In

• Identified functional and nonfunctional requirements for new project proposals. • Reduced 30% of application issues by coordinating tasks between 13 different service areas across multiple geographies (India, Europe, Singapore, and USA). • Developed strong relationships with client resulting in new business development of 19 new applications.• Established governance process and devised cost optimization strategies for ongoing projects.

Mumbai, Maharashtra, In

• Developed requirements for customer service procedure changes, IT system modifications and actuarial system updates. • Performed impact analysis, identified business components and key business functionality for impacted systems to support new project proposals. • Ensured maximum defect free project deliverables and succeeded in obtaining 100% customer satisfaction for the projects delivered.

Mumbai, Maharashtra, In

• Managed IT transformation of a complete business with over two million policies to a new platform as an element of a multi-year, multi-million dollar initiative based on an onshore-offshore execution model. • Assessed the functionality of existing applications and customized applications as an element of building a financial services product for the UK insurance market. • Served as on-site (Peterborough, UK) project coordinator managing team of 10 resources for 16 months. • Performed financial planning, budgeting, revenue management and cost allocation for ongoing projects.

Master Of Business Administration (M.B.A.), Finance And Operations

Bachelor Of Technology - Btech, Electronics & Communication