Chelsea Atkinson Email and Phone Number

- Assisted with the planning and announcement of the shutdown of Rooster Teeth in 2024 and have continued to communicate with the audience as the shutdown continues.- Conducted a comprehensive data analysis that resulted in developing a definition and distinction between audience, fans, and community members to effectively improve community engagement and retention and growth.- Managed a team of three community managers, three support agents and thirty-two moderators overseeing moderation for thirteen YouTube channels totaling over 23MM subscribers, two official Discord servers totaling over 25k members, and an O&O website with over 1.2MM MAU.- Audited our community management practices bi-annually to ensure we were maintaining standards in terms of DEI responses and how best to serve all our audience- Provided community and audience insight to executive leadership team when developing business and communication plans- Aided and helped create mass public communications with an external PR Team and internal Marketing Team

- Provided and led support by developing external language and response examples, notifying the moderation team, and preparing Customer Support during multiple crises including a security breach, severe personnel issues, and DEI concerns- Created a COVID-19 playbook in early March pre-lockdown to help guide the internal staff through changes of moving to a virtual workplace- Helped lead a company initiative to move from 8 hours of livestreaming a week to 80 during early COVID lockdown, and created a plan that scaled moderator support to cover all streams within two weeks

The frontline for community support (read: customer service) for a community over 600k active users and growing. Handles communication between departments to train and establish pipelines and methods for community support agents to answer and solve problems quickly with the voice of the company behind each syllable.

- Built a team of volunteer moderators to assist in managing comments on Discord, YouTube, Facebook, and our O&O platform- Became the voice of Rooster Teeth in speaking to the community about new updates, new content, production issues, and more- Developed community-driven campaigns to organically excite audience and fan members through nostalgia, trends, and talent actions - Created, Ran, and Fulfilled the Million Dollars, But… The Game Kickstarter campaign which raised 1.38MM through 30,000 backers through mass communication, social engagement, and merchandise and warehouse fulfillment

- Assisted with the day-to-day needs of a 100+ employee company, including food, beverages, office supplies, talent organization, etc.. - Organized all travel for the company, including general, production, and convention travel. Managed 8 domestic and 1 international convention booth on behalf of RT.- Responsible for tours, executive calendars, and facilities management of the three buildings inhabited - Led the fulfillment of the Lazer Team IndieGoGo Crowdfunding campaign, which raised 2.48MM through 37,000 backers through mass communication, in-person film scheduling, and merchandise and warehouse fulfillment

Provide customer service to all guests in the hotel. Created the in-house bar to become a destination, rather than a location while increasing revenue, customer loyalty and interest in the town as a whole.

Provided customer service to all guests in the hotel. Offered greetings, directions and valuable knowledge about the town to out-of-towners. Filled in as maintenance and housekeeping when both had already left for the day.