Eric Chau Email & Phone Number

Deloitte IT Operations Management Platform Product Manager● Conducted market analysis, engaged internal leadership, and extrapolated client stakeholder feedback to develop product strategic vision and roadmap for Deloitte’s proprietary IT operations management product as well as growth strategies to drive Operate-focused business growth and help Deloitte teams deliver greater business outcomes.● Oversaw a globally dispersed functional/technical team to manage the product roadmap and backlog and prioritize and ship features, including capabilities to manage engagement activities and risks better, as leverage AI/ML technologies to drive more automation and greater problem-solving efficiency.● Developed and executed go-to-market strategies to generate energy, including publishing news articles, whitepapers, cases studies, and videos, launching social media campaigns, conducting demos, developing Proof of Concepts, and creating internal marketing collateral for pursuits to create product clarity and eminenceDeloitte GPS Operate Center of Excellence – Program Manager● Chartered, mobilized teams, developed and executed governance and communication strategies, advised as a subject matter expert, and tracked ROIs for process and tool standardization initiatives to drive consistency and efficiency through standardization of methods and tools across the practice to reduce risks and improve efficiency and quality. Defense Agency Information Technology Organization –Operations Manager● Stood up performance analytics capabilities and delivered performance tracking tools including defining Key Performance Indicators and creating team and individual balance scorecards to benchmark service desk performance against program goals, service level agreements, and industry standards to pinpoint training needs and other opportunities for improving service desk performance and customer satisfaction

State Government Client - Project Manager● Directed day-to-day activities of 30+ functional, testing, and development team members in the US and India through SDLC activities for major enhancement releases and monthly maintenance releases, including defect fixes over two years for the state Medicaid case management system● Led clients and vendor partners in analyzing policy, operational priorities, and organizational strategic visions to prioritize near- and long-term roadmap to deliver business outcomes through more than 20,000 work hours of major change requests

State Government Client - Project Lead● Integrated 10+ system interfaces supporting application verification services between state Medicaid system and State and Federal verification sources via web services ● Directed technical integration and production support of interfaces supporting application exchange between the state Medicaid system and Healthcare.gov including automated processing

State Government Client - Technology Analyst● Analyzed policy and operational needs, led client meetings to develop detailed user stories, product requirements, functional descriptions, and mockups, and led development/testing teams to design, develop, test, and implement enhancements

● Conducted detailed patent application analysis and authored office action reports of patent applications to evaluate patentability and issue patents in accordance with U.S.C. patent rules and regulations● Negotiated patentability, restrictions, utility, and appeals with patent attorneys, agents, and inventors

● Mobilized 20+ subsurface investigation projects and construction inspection in Washington D.C., Virginia, Maryland, and Pennsylvania through requirements, field and lab testing, and produced geotechnical analysis and design reports● Managed geotechnical office and lab, including training and scheduling for 10+ lab and field technicians, conducting testing, maintaining data records, and performing proficiency testing to maintain national professional certification