Chau Giang Email & Phone Number

San Jose, Ca, Us

Southbank, Victoria, Australia

­-Maintained a high level of customer service in all dealings with principals (TS LINES and MARFRET) and clients. ­-Actioned 50-100 emails and 10-20 telephone inquiries daily in a timely manner.­-Liaised with internal departments (Export Documents, Vessel Operations, Logistics, Accounting) to ensure a prompt and efficient service is provided. ­-Received export orders and placed 20-30 bookings per day in Cargowise and Principal own systems. Processed changes to bookings when required.-Received Fordwarding Instructions and processed 5-10 draft bills per day in Principal system. Fully understood the procedure of releasing different types of bills (Original bills of lading, Seaway bills/Telex releases, House bills).-Run 5-10 invoices per day for customers and managed client rates in Cargowise.-Liaised with shippers regularly to ensure booking integrity to maximise allocation on all services.­-Forecast equipment requirements in the upcoming 4 weeks and communicated with Logistics team/Depots to ensure stocks are available when/where required.­-Performed daily vessel checks to ensure that all bookings are firm and containers received to terminals. ­-Coordinated early/late receivals and Change of Destination requests in conjunction with Operation team.­-Provided vessels/containers positions to customers and update clients if any changes.­-Generated Daily/Weekly booking reports to Principals or whenever required using Excel and Macro functions.­-Generated and sent export detention invoices to customers.

Vietnam

­-Arranged bookings of about 10-15 sea/air freight shipments per week based on INCOTERM in the sale contracts. Identified FCL/LCL containers of incoming shipments and verified them against consignment records. ­-Coordinated with forwarders/agents to handle import shipments regarding quotation, booking, receiving documents, customs clearance, tracking, tracing and updating shipment status.­-Composed sale contracts, invoices, packing lists, etc and bought cargo insurance if any. Examined shipping documents (cargo manifests, bills of lading, letters of credit, etc).­-Arranged internal distribution of goods received by booking and managing about 2-4 third-party logistics fleet per day to carry fruits from port terminals to warehouses, and from warehouses to retail shops. ­-Translated uncountable documents/contracts from English to Vietnamese and vice versa. ­-Contacted and bargained with 2-3 international traders to purchase and import fruits to Vietnam.­-Sold fruits to over 20 retail shops in regions every month and expanded company marketing through social media.

Ho Chi Minh City

­-Successfully chartered 2-4 vessels per month to carry company’s cargoes, especially handy/smax vessels from Australia to Southeast Asia; booked spot and forward cargoes for company’s ships. -Assisted direct manager to combine 4-7 parcels every month to load on big ships for long hauls, in particular minerals/grains from Australia to Europe/USA to increase voyage revenue up to 20%. ­-Independently negotiated and managed freight rates and charter party terms in details (Voyage, Time charter, COA, etc.) when actively communicated with a global network of brokers via phone every day. Built and maintained excellent client relation with ship owners, traders, brokers, and agents.­-Went through more than 2000 emails per day to monitor market conditions and rates for the industry. Used MS Excels to analyse Baltic Index, fixtures, bunker prices and dry bulk market and daily report those statistics to Board of Directors as well as major contracts and outcomes of tender awards. ­-Liaised with Operational Department to propose the preliminary stowage plans to the vessel’s master to increase up to 10% cargo quantity, from which improved 10% of freight for the voyage.­-Trained all new hires on industry software such as Netpas, BNV, Dataloy; educated and mentored less experienced team members on shipping fundamentals, voyage calculations, and cargo evaluation.-­Coordinated with Operation department to solve voyage problems such as stowage plan, bunkering, any raising disputes among stakeholders.

Master'S Degree, Logistics, Materials, And Supply Chain Management

-International Logistics: Highly understood INCOTERM 2010 and international trading procedures. -Supply Contract Management: Acquired.

Bachelor Of Science, Information Technology