Chau Lam Email & Phone Number

Wichita, KS, US

Wichita, Kansas, US

*Designed, developed, and supported data visualizations within the Tax and Financing Capabilities.*Developed and maintained BI documentation and knowledge repositories and support for Security and Data Governance Teams.*Directly support Capabilities' Leads with reporting to provide to data consumers and data providers.

Bellevue, WA, US

• Owned multiple decision support tools including design, implementation, and various end-user training with Regional Power BI Workspace and App.
• Delivered analytical decisions and operational insights locally and across organization, driving performance with actionable recommendations.
• Gathered, validated, documented and prioritized business objectives and needs for executives.
• Created, optimized and standardized queries for data retrieval using SQL, SSMS, Power Query and Power BI.
• Developed, automated, and maintained related KPIs and dashboards for multiple lines of business, helping mitigate critical compliance issues and tracking performance with compelling visualizations.
• Supported and partnered with compensation teams to maintain accurate employee compensation plans and incentives with data-driven insights, reporting and quality assurance.

Bellevue, WA, US

• Acted as a liaison between Care and Retail Partnership to find opportunities, mitigating churn rates by auditing customer journeys and providing critical insights.
• Drove initiatives and KPIs by project-managing and leading planning process, prioritizing tasks, and collaborating with key stakeholders.
• Improved efficiency, allowing stakeholders to track intra-day performance by designing and implementing reporting.
• Created, maintained and enhanced Share Point Lists and processes via automation and logical workflows.
• Resolved customer's pain point via innovative ticketing system, internal auditing and cross collaboration with system experience teams.
• Drove overall satisfaction and revenue growth by auditing calls and identifying opportunities, pain points, and employee behaviors.

Bellevue, WA, US

• Helped launch Messaging Services, reducing call volumes to Care and promoting digital self-help.
• Resolved technical and adjacent issues, reducing customer efforts and improving overall satisfaction.
• Supported multiple lines of businesses and helped test emerging products during pre-launch.
• Performed auditing, scored and coached to opportunities and behaviors to excel in representative's core job duties.

Washington, D.C., US

Encoded data with accuracy and efficiency, ensuring mails are delivered to the right address.Collaboration with individuals and leaders to ensure mailing are delivered on a timely manner.