Some projects I am leading at HOPE Clinic:- Clinical Pathway Approach: Be more data-driven in decision-making in Patient-centered, value-based health center. Work on improving Clinical Management & Care Management programs, population health strategy, operationalizing social determinants of health, general operations, health information technology & data, and financial position for Alternative Payment Model/Value-Based Care.- Digital Patient Intake (Phreesia): Implemented and Monitor platform use across all 5 locations at the clinic.- Project Management Software Implementation: Build boards to track new programs & projects.- Clinical Messaging Software: Coordinate implementation of new software to send patients messages for appointment, outreach, payment, etc.

Relationship Manager: Handled administrative tasks for all departments; managed 50+ POS accounts.Merchant Processing Assistant: Programmed pin pads and resolved pin pad/processing issues.

Program Manager: Managed multiple programs/projects & monthly events simultaneously. Organized & coordinated health fair serving underserved communities in Southwest Houston. Coordinated CHAT employees & external collaborators.Grant Writer: Managed 35 grants. Applied and managed grant applications.

- Answered and made 34 parent phone calls monthly (reported students' progress.)- Collaborated with Customer Care Service on handling requests and complaints.- Facilitated re-enrollment tasks resulting in high percentage of student re-enrollment (85%-100%).- Supported events.- Assigned and marked homework.- Tutored weak students. - Assisted native-speaker teachers of English.- Made reminders summarizing lessons for students.

- Published articles sharing tips for learning IELTS in Newsky’s website and blog.- Tutored adults in an IELTS preparation class.- Taught English to children.- Designed an IELTS Preparation course syllabus with another English teacher.