Chau Phan Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

Publish a channel about Automated Digital Products, based on Magic Google SheetsOrganically earned +100 users, reached 5k views on YouTube channel within 6 monthshttps://www.youtube.com/@TrauHamHoc.Digital

Vietnam

Ho Chi Minh City, Vietnam

Optimize customer lifetime value, foster customer re-engagement, and enhance re-purchase rate within the CRM framework Key project: "ShopeeFood CRM Program" and "Shopee CRM Voucher for Sellers”Achievements: ■ During 6 involved months, "ShopeeFood CRM Program" monthly performance fully over-achieved CRM Gross Merchandise Value KPI; and recovered CRM New Buyer KPI (from 80% to 140% target) after 2 months of optimization■ After a year since launching, "Shopee CRM Voucher for… Show more Optimize customer lifetime value, foster customer re-engagement, and enhance re-purchase rate within the CRM framework Key project: "ShopeeFood CRM Program" and "Shopee CRM Voucher for Sellers”Achievements: ■ During 6 involved months, "ShopeeFood CRM Program" monthly performance fully over-achieved CRM Gross Merchandise Value KPI; and recovered CRM New Buyer KPI (from 80% to 140% target) after 2 months of optimization■ After a year since launching, "Shopee CRM Voucher for Sellers" has successfully monetized. Reached a 100% KPI of 2023 half-year package, resulting in a 20-fold increase in Revenue (vs. the first launching month) Show less

Improve the omnichannel customer experience and enhance retention rates.Main scope:■ 360 Customer View: Launch a feature that provides a comprehensive view of the customer across channels, allowing for more personalized consultations.■ Chatbot Automation: Automate a chatbot for customers to track their benefits and generate brand updates at the appropriate time.■ CRM Dashboard: Track customer growth value and return rate internally for optimization.■ Satisfaction… Show more Improve the omnichannel customer experience and enhance retention rates.Main scope:■ 360 Customer View: Launch a feature that provides a comprehensive view of the customer across channels, allowing for more personalized consultations.■ Chatbot Automation: Automate a chatbot for customers to track their benefits and generate brand updates at the appropriate time.■ CRM Dashboard: Track customer growth value and return rate internally for optimization.■ Satisfaction Tracking: Monitor customer satisfaction rates throughout their journey and collaborate with related teams to suggest effective solutions. Show less

Manage Digital Marketing Projects to deliver efficient customer awareness & engagement solutions (Social Media Content, Video, Chatbot, Website, Apps)Achievements: ■ Promoted to Senior Level within just 6 months of joining the organization.■ Handled project team up to 10 members/project ■ Contributing 35% to annual business revenue: Managed top-value contracts in Retail Sales (Supermarket & Electric), and F&B; ■ Always received a satisfaction rating of over 4/5 from… Show more Manage Digital Marketing Projects to deliver efficient customer awareness & engagement solutions (Social Media Content, Video, Chatbot, Website, Apps)Achievements: ■ Promoted to Senior Level within just 6 months of joining the organization.■ Handled project team up to 10 members/project ■ Contributing 35% to annual business revenue: Managed top-value contracts in Retail Sales (Supermarket & Electric), and F&B; ■ Always received a satisfaction rating of over 4/5 from clients: Developed 3 corporate websites, 3 gamification pages, launched 1 mobile app, 3 chatbots, and implemented 5 effective social media content strategies Show less

Experienced in UX/UI Design Project, apps and website development

365 Nguyen Dinh Chieu, W5, D3, Hcmc

■ Lead Marketing Team 5 members■ Monitor +50 promotion campaigns for the brand. Manage communication plan and customer loyalty program across channels.■ Connect Lilya to E-com markets (Lazada, Shopee, Tiki, Sendo, Leflair Vietnam) as a reliable Fashion business