- Performed the Tier-1 customer service in the Student Connect service model.- Answered first-level enquiries and provided information through all service channels.- Followed the Student Connect process to classify enquiries and made necessary referrals to the Student Advisors.

- Provided comprehensive support to students, addressing inquiries related to fees, enrolment, graduation, and various other university-related matters on campus and on the webchat online system.- Consistently sought out solutions for students' inquiries by taking the initiative and seeking advice from admins and other team members.- Worked under pressure during high peak periods during the busy enrolment times.

- Reached 140% budget and having the biggest productivity number of the week with $244 generated per hour. - Leveraged extensive product knowledge to recommend and explain high-end eyewear features and styles.- Worked in a fast-paced environment and managed increased customer traffic during peak periods (Black Friday, Christmas, Boxing Day, etc.)- Upheld the brand's visual standards, ensuring an elegant and appealing store ambiance.

- Department representative to invite and collaborate with NGOs, NPOs, other partners and mentors to develop and implement projects, workshops and initiatives.- Hosted training sessions for student mentors.- Main in charge of leadership events in the Hanoi Campus- Demonstrated proficiency in email communication, including reaching out to partners or potential partners, coordinating meetings or events, and following up on tasks.- Developed and created content writing, including… Show more - Department representative to invite and collaborate with NGOs, NPOs, other partners and mentors to develop and implement projects, workshops and initiatives.- Hosted training sessions for student mentors.- Main in charge of leadership events in the Hanoi Campus- Demonstrated proficiency in email communication, including reaching out to partners or potential partners, coordinating meetings or events, and following up on tasks.- Developed and created content writing, including conducting research and synthesizing information for the RMIT Leadership Program's website and workshops. Show less

Selected into Student Academic Success Department as a student with high academic achievements to provide learning support for other students through peer-to-peer tutoring sessions at RMIT

- Managed budget and allocating budget for each project based on scales and importance- Kept in touch closely with RMIT Administration team for submitting a huge number of payment documents- Recorded all necessary paperwork of the payments to ensure the correct number reports for internal team- Completed monthly payments of 13 University Internal Clubs for every semesters.- Controlled risk management to ensure End-to-End process during Accruals period- Performed manually as… Show more - Managed budget and allocating budget for each project based on scales and importance- Kept in touch closely with RMIT Administration team for submitting a huge number of payment documents- Recorded all necessary paperwork of the payments to ensure the correct number reports for internal team- Completed monthly payments of 13 University Internal Clubs for every semesters.- Controlled risk management to ensure End-to-End process during Accruals period- Performed manually as a contact point between Internal Stakeholders and External Stakeholders for the paperwork process- Managed projects and giving financial advice for internal members and other RMIT Clubs' member Show less

- Prepared paperwork and scheduling meeting for clubs pitching and sponsorship agreement.- Assistant and MC for Club Day.- Event assistant: contact with vendors